Onsite General Manager (Esplanade Condo Association)

RealManage, LLC; Jacksonville (FL); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

401K match after 1 year

Employee Assistance Program (EAP)

9 paid holidays and 2 floating days

Job summary

RealManage Elevated Onsite, a division of RealManage, seeks an Onsite General Manager in Jacksonville, FL. This role oversees day-to-day HOA operations, staff, budgeting, and direct interaction with residents and the Board to ensure exceptional service and fiscal control.

The GM will lead inspections, policy implementations, and strategic planning, maintaining high standards of safety, customer service, and community engagement in a dynamic onsite setting.

Qualifications

• Minimum five (5) years HOA management experience; onsite experience required.
• Florida LCAM certification required; familiarity with HOA governing documents and laws.
• Bachelor’s degree preferred; associate’s degree or equivalent experience accepted.

Responsibilities

• Oversee day-to-day HOA operations and governance in coordination with the Board.
• Manage staff including hiring, training, scheduling, and performance coaching.
• Develop and monitor operating budgets and financial controls; prepare monthly Board reports.

Skills

Leadership

Team management

Budgeting

Customer service

Communication

Interpersonal skills

Planning

Training

Scheduling

Problem solving

Education

Bachelor's degree preferred

Associate degree or equivalent experience

Florida LCAM certification required

CMCA / AMS preferred

Tools

Microsoft Office

Property management software

Job description

Role: Onsite General ManagerLocation: Jacksonville, FLPay: $100,000 - 110,000 per yearJob Type: Full TimeCompany SummaryRealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.Community SummaryRole SummaryThe General Manager (GM) serves as the Chief Operating Officer of the Homeowner Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.ResponsibilitiesConduct regular site inspections to ensure the highest possible standards of safety, courtesy, cleanliness, and operational efficiency are consistently met; implement structured inspection plans and ensure follow-through on identified issuesMaintain a highly visible presence within the community and among the team to provide exceptional customer service by promptly addressing member inquiries, concerns, and feedback through multiple communication channels and within established service timelinesDemonstrate strong interpersonal skills and the ability to develop positive relationships with residents, Board members, staff, and external partnersEnsure compliance with all community governing documents, policies, and applicable statutes; oversee covenant enforcement processes including violations, notices, hearings, and resolution in accordance with established proceduresPlan, develop, and approve operational policies, procedures, methods, and regulations and ensure implementation through documented standard operating procedures (SOPs)Direct and oversee the work of team members including hiring, training, performance management, scheduling, and ongoing coaching; foster accountability and monitor performance standardsServe as the primary liaison to the Board of Directors; coordinate Board and Annual Meetings, including preparation of agendas, meeting materials, and timely follow-up on action itemsLead the development of the annual operating, cash, and capital budgets; oversee financial operations including budget tracking, invoice processing, and adherence to financial controlsPrepare monthly financial reports to the Board of Directors and ensure timely, accurate operational and financial reporting in alignment with established deadlinesCoordinate the development of long-range and annual business plans and track execution progress, providing regular updates to the BoardOversee the impact and effectiveness of association policies, programs, and processes and recommend and implement improvements based on operational and financial performanceMonitor the quality of association services to ensure maximum member and guest satisfaction through staff accountability, inspections, and service performance trackingSecure and protect all association assets including oversight of insurance programs, reserve studies, contracts, and risk management activitiesEstablish and maintain ongoing dialogue with members through communications, community initiatives, and engagement effortsCoordinate with the Board of Directors on the development and implementation of strategic plans while ensuring execution, tracking, and reporting of all Board-directed initiativesEnsure compliance with purchasing policies and procedures including vendor bidding processes, contract management, and required approvalsSecondary ResponsibilitiesPlan, develop, and approve operational programs, procedures, and regulations and ensure consistent implementation, documentation, and adherence to timelinesEvaluate committee activities that report to the General Manager including coordination with architectural review boards, compliance committees, and related groupsProvide counsel to management staff to ensure employees are properly trained, supervised, and scheduled including ongoing coaching, performance feedback, and accountability measuresDevelop, maintain, and disseminate a management philosophy to guide personnel and promote a collaborative, team-oriented work environmentSupport internal controls by ensuring proper financial processes, documentation, approvals, and system recordkeeping are maintainedOversee administrative operations, including maintenance of association records, databases, and required documentation in designated systemsOversee communication platforms and community outreach efforts, including newsletters, website content, and mass communicationsAssist in the planning and execution of community events and initiatives that support resident engagementEnsure timely and professional handling of correspondence, reports, and operational follow-ups in accordance with established service expectationsDisclaimerThis description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.Minimum of five (5) years Homeowner Association (HOA) Management experience - Onsite experience requiredExperience managing an aging master association with neighborhood associationsFlorida LCAM certification required; familiarity with HOA governing documents, regulations, and applicable laws requiredHOA Experience RequiredProfessional certifications such as CMCA and AMS preferredMaster plan community experience is preferredBachelor’s degree preferred; Associate’s degree or equivalent experience required (degree in Business, Real Estate, or related field preferred)Strong leadership, supervisory, and team development skills, with the ability to coach, mentor, and hold staff accountableExcellent interpersonal and customer service skills, with the ability to build relationships and maintain a positive community environmentStrong written and verbal communication skills, including professional correspondence, reporting, and resident interactionsProven ability to prioritize, plan, organize, and manage multiple responsibilities effectively in a deadline-driven environmentStrong attention to detail, problem-solving, and conflict resolution skills, with the ability to exercise sound judgment and discretionFinancial acumen, including the ability to read, analyze, and manage budgets, financial statements, and reporting processesHigh level of integrity and professionalism, with the ability to handle confidential and sensitive information appropriatelyProficiency with computers, Microsoft Office, and property management or database systems; ability to adapt to new technologiesPhysical RequirementsAbility to stand and walk for extended periods throughout the workday.Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.Manual dexterity to operate tools, equipment, and machinery safely.Visual acuity to inspect equipment, read gauges, and perform detailed tasks.Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).Ability to wear and use appropriate personal protective equipment (PPE).Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.Pay and Benefits$100,000 - $110,000 annual salary per yearBenefits IncludeMedical Insurance - Company will pay the premium for Employee Only Tier on the HSA planDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High-Deductible Medical Plan to be eligible)FSA account for health-related expensesFSA account for dependent care expensesEducation Reimbursement for industry related classes401K match after 1 yearEmployee Assistance Program (EAP)9 paid holidays and 2 floating holidaysEEO & Values StatementRealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ADA StatementRealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].