Community Association Manager

Ventura Community Partners; Austin (TX); On-site; USD 60,000 - 88,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness program

401k matching

Paid time off

Parental leave

Training assistance

Employee assistance program

Calm Health

Job summary

Ventura Community Partners is seeking an experienced Community Manager to oversee a large portfolio of HOAs and work directly with boards of directors. The role emphasizes customer service, conflict resolution, and strong communication to maintain property values and neighborhood standards.

You will manage vendor relationships, oversee budgeting basics, and ensure compliance with community rules while coordinating meetings and reporting.

Qualifications

• Proven success in customer service–driven roles (retail, restaurant, hospitality, or similar).
• Experience in administrative, project coordination, or task management roles.
• Exposure to vendor management or working with external partners.
• Background in property management or community management (preferred, not required).
• Exceptional communication skills (written and verbal), including public speaking.
• Strong conflict resolution and de-escalation abilities.
• Ability to handle high-volume, high-pressure customer interactions.
• Solid project management and organizational skills.
• Experience with budgeting and basic financial management.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.

Responsibilities

• Effectively manage a portfolio of 2,500-3,000 homes.
• Work directly with the BOD of each community and advise on decisions and best practices.
• Attend BOD meetings and implement decisions and processes.
• Run BOD meetings, prepare notices, agendas, and presentations.
• Manage vendors and ensure contractual obligations are met.
• Design and prepare Requests for Proposals (RFPs).
• Perform site inspections and draft community records.
• Maintain organized association files and update portals/newsletters.
• Handle all eblasts for the communities.

Skills

Customer service

Public speaking

Communication

Conflict resolution

Vendor management

Project management

Budgeting

Administrative

Organizational skills

Multitasking

Job description

Daily work involves customer service, vendor management, project management, public speaking, finance, budgeting, and conflict resolution. Many candidates joining our company have previous success in areas such as retail, restaurants, and administrative or task/project management roles; they can work independently with some supervision and direction. We are primarily a customer service and communication company that just happens to be in the property management industry. Handling difficult customer situations is essential, as we deal with a high number of conflict resolution scenarios.

Community Manager Responsibilities

• Effectively manage a portfolio of 2,500- 3,000 homes
• Work directly with the BOD of each community. This includes the following
• Advise the BOD on decisions and best practices
• Attend BOD meetings at a time agreed upon by the BOD
• Implement BOD decisions and processes
• Effectively run all BOD meetings. This includes the following:
• Prepare meeting notices, agendas, and presentations
• Manage all vendors within each community and ensure all contractual obligations are met
• Design and prepare Request for Proposals
• Perform site inspections on a regular basis
• Draft and keep all community records
• Keep association files organized on the server
• Update portals and Monthly newsletter
• Handle all eblasts for the communities

Community Rules and Regulations

An HOA manager is typically involved in drafting and enforcing community rules and regulations. These rules govern behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values. Rules and regulations usually govern landscaping and home maintenance requirements; on-street parking; building additions; and exterior home appearance. An HOA manager monitors community activities, hears complaints from homeowners, and investigates and resolves issues.

Maintenance and Upkeep

An HOA manager is responsible for the general maintenance and upkeep of common areas in a community. Managers must ensure that neighborhood equipment, lighting and gates are all in good working order. A manager may be responsible for working with local vendors to uphold this responsibility.

Site Inspection

An HOA manager is responsible for bi-weekly community site inspections in which they survey the area for violations according to the HOA’s rules and regulations. The community manager assigns violations to homeowners who have infractions according to the neighborhood's rules and regulations. An HOA manager may issue fines against non-compliant homeowners if rules are consistently violated.

Other Responsibilities:

An HOA manager handles the financial matters of the HOA they manage, including collecting association fees from residents. They may also work in coordination with a council or board comprised of community members who live in the neighborhood. These board members help facilitate neighborhood meetings; keep residents up to date on changes to rules and regulations; and serve as unofficial internal representatives of the management company. The HOA manager may conduct annual elections to select new board members.

Core Experience & Background:

• Proven success in customer service–driven roles (retail, restaurant, hospitality, or similar)
• Experience in administrative, project coordination, or task management roles
• Exposure to vendor management or working with external partners
• Background in property management or community management (preferred, not required)
• Exceptional communication skills (written and verbal), including public speaking
• Strong conflict resolution and de-escalation abilities
• Ability to handle high-volume, high-pressure customer interactions
• Solid project management and organizational skills
• Experience with or understanding of budgeting and basic financial management
• Ability to prioritize tasks and manage multiple responsibilities simultaneously

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!

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