Community Associate, Co-Working Industry

CENTRL Office; El Segundo (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

CENTRL Office is seeking a Community Associate for the South Bay location in El Segundo. You will support day-to-day operations, answer inquiries, and help create an exceptional sense of community for members.

Collaborate with the General Manager and location team to coordinate events, manage front-desk duties, and ensure a high standard of hospitality. The role requires in-person presence, strong communication, and teamwork.

Qualifications

• 2 years in-person customer service experience required
• 1 year of hospitality experience preferred but not required
• 1 year in a professional office environment required
• 1 year of co-working experience preferred but not required
• Exceptional organizational and multitasking skills
• Strong written and verbal communication skills
• Ability to connect and engage with people

Responsibilities

• Support day-to-day operations with the General Manager and location team
• Enhance member experiences and build community
• Provide high level of hospitality to members and guests
• Greet and assist members and guests, answer phones, emails and Slack
• Assist with member events, parking permits, elevator cards, and office setup
• Maintain spaces, kitchens, meeting rooms, and common areas
• Assist with mail, deliveries, and move-outs as needed

Skills

Customer service

Hospitality

Office environment

Communication

Job description

CENTRL Office is a West Coast flexible office space provider, with locations in California, Oregon, and Washington. We provide high-end, full service, collaborative workspace solutions for teams and individuals.

We are currently seeking a Community Associate for our South Bay location in El Segundo. The person in this role will assist the General Manager and location team in supporting day-to-day operations, maximizing efficiencies in the space, providing unparalleled customer service, and creating and maintaining an extraordinary sense of community.

CENTRL is an equal opportunity employer that values equity and inclusion for our employees and our customers. Applicants of diverse backgrounds are highly encouraged to apply.

Who you are:

You're a cheerful, efficient, problem-solver with a "can do" attitude who knows that it takes a village to create stellar customer experiences.

What you'll do:

You'll be working with our General Manager and location team to support day-to-day operations, enhance member experiences, build community, and provide the highest level of hospitality to our members and guests.

Member Services:

• Provide a great experience for members and guests at all times
• Greet members and guests with a smile and by name when possible, creating a positive experience and cultivating relationships
• Cover the front desk when not assisting members and guests or doing rounds
• Answer phones and respond to Slack messages and emails
• Assist with addressing and resolving member concerns
• Assist General Manager with coordinating member events
• Assist with setting up parking permits and elevator cards
• Assist General Manager with responding to emails
• Support General Manager and Director of Sales with projects as directed

Operations:

• Assist with opening or closing location and maintaining appearance and cleanliness of the spaces throughout the day
• Maintain kitchens including: Brewing or disposing of coffee, emptying espresso machine grounds, emptying/loading dishwasher, restocking supplies including tea, sugar/creamer, dish soap, napkins, paper towels, paper dishes, plastic utensils
• Maintain meeting rooms: Resetting chairs, re-stocking dry erase markers and erasers, removing any papers or disposing of trash, cleaning whiteboards
• Maintain printer areas: Straightening supplies and restocking paper, checking common areas, resetting furniture, disposing of any trash
• Maintain bathroom supplies including hand soap and feminine hygiene products
• Assist with mail and deliveries including sorting and distributing to members offices or filefor pick-up
• Assist General Manager with office staging and resetting offices after move-outs

What we'd like to see:

The Community Associate has a key role in the member experience and is an integral part of the location team, and the CENTRL Office team as a whole. An upbeat disposition and willingness to get your hands dirty will go a long way in this position. We'd also like to see the following:

• 2 years in-person customer service experience required
• 1 year of hospitality experience preferred but not required
• 1 year in a professional office environment required
• 1 year of co-working experience preferred but not required
• Exceptional organizational and multitasking skills
• Strong written and verbal communication skills
• Ability to connect and engage with people

Who you are:

• Upbeat, professional and warm
• Reliable, curious, patient
• Organized and detail-oriented
• Passionate about delighting customers
• Accountable, adaptable, and ambitious
• Self-starter who has the ability to work autonomously
• Team player
• Able to work with a diverse group of employees and vendors
• Able to lift up to 30 lbs

The hours of this role are Monday through Friday, 8:30am - 5pm. This role does not have the option of being remote.

Rate: $22/hr