Location Coordinator

BLANKSPACES; Los Angeles (CA); On-site; USD 24,796 - 34,440; Part time

Benefits offered by this job

Insurance Benefits: Medical, dental, vision, 401k

Monthly commuter allowance

Access to events and community programming

Discounts for local restaurants and services

Job summary

BLANKSPACES in Los Angeles seeks a Location Coordinator who will be the brand ambassador for our community. This hourly role involves providing excellent customer service, addressing member needs, and ensuring smooth operations. The ideal candidate will bring administrative and hospitality experience, proficient in CRM software and tech support.

Join a vibrant coworking environment where you can engage with various entrepreneurs and freelancers while contributing to a thriving community.

Qualifications

• Congenial and professional personality vital for member interactions.
• Flexibility to work additional shifts or stay late as needed.
• Ability to lift up to 30 lbs and perform light maintenance tasks.

Responsibilities

• Maintains client relations and meets member needs.
• Documents correspondence and tasks in CRM software.
• Administers daily office duties and monitors space conditions.

Skills

Interpersonal communication

Tech adaptability

Reliability and work ethic

Education

1-2 years in hospitality, sales or administrative positions

Tools

MindBodyOnline

BaseCamp

PipeDrive

Job description

The Location Coordinator is the brand ambassador, ensuring that BLANKSPACES and its community are represented accurately and professionally at all times. This part/full-time hourly position serves as the first level of support to our members and provides a quality first impression of the company to guests. This person works daily to drive the sales and growth of the BLANKSPACES community, curates an inclusive and welcoming environment, provides excellent customer service at all times, eagerly responds to member needs and actively seeks solutions to increase the productivity of our members, and ensures that the space is fully operational and processes run smoothly.

Application Process

1. Submit resume and cover letter. Applications without cover letters will not be considered. Please submit only the version of your resumé that is applicable to the position.
2. Feel free to follow up by contacting the hiring manager.
3. Await that call or email to schedule an initial phone or video interview.
4. We typically run a 3-step interview process: in-person or video interviews with multiple managers, followed by a Trial Day.

Perks

• Insurance Benefits: Medical, dental, vision, 401k, life, home, car, renters, and more
• Commuter: Monthly allowance for saving the planet by using public transportation
• Community: Access to all BLANKSPACES locations, events, community programming, and membership experiences
• Market Place: Discounts for restaurants, tickets, vacations, both local and global

Requirements

• Congenial, helpful, and professional personality
• Must love people, and value compassion and respect
• Strong interpersonal communication, writing, and grammar skills
• Adaptable computer and tech capabilities
• Reliable transportation, as you may be required to work at more than one location
• Commitment to work weekends when an event is scheduled
• Flexible schedule, as you may be asked to stay late on relatively short notice, or be asked to work additional weekend shifts
• Strong work ethic, matched with an understanding that there is little to no downtime in this job
• Ideal candidate will have 1-2 years experience in hospitality, sales, or administrative positions.
• We HIGHLY value experience with MindBodyOnline, BaseCamp & PipeDrive.
• Ability to occasionally assemble/disassemble furniture, change light bulbs or other light handy work, lift up to 20‑30 lbs of items

Responsibilities

• Maintains client relations among the members by meeting their needs and solving problems.
• Provides initial sales needs, from fielding incoming inquiries, leading tours, and following up on inquiries and leads.
• Documents all correspondence, notes, and coordination with prospects, and current and previous clients in customer relations management software.
• Documents any notes and updates with internal tasks and projects in project management software.
• Administers daily office duties, including opening/closing procedures, answering phones, retrieving mail for clients, sorting mail and notifying clients, giving tours to potential new clients, greeting walk‑ins and guests, and ensuring that all customer-related tasks are completed daily.
• ‘Walking the space’ to monitor conditions and supply levels.
• Straightening up the space.
• Maintaining kitchen (making coffee, replenishing supplies, running the dishwasher).
• Maintaining restrooms if necessary (replenishing supplies).
• Provides first line of tech support—installs printer drivers, troubleshoots internet/network/wi‑fi and printer needs.
• Sets up spaces for classes, events and film/photo shoots.
• Ordering new office supplies if low.
• Monitors LiveChat during scheduled shifts.
• Balances member needs with administrative responsibilities.
• Uses and maintains the shared Front Desk email.
• “Level 1” sales POS/reservation system tasks: reserves spaces (including those fielded from referral partners), collects payments, processes checks, purchases services, checks clients in/out, checks that all weekend reservations were checked in/out on Monday.

Join the team at SoCal’s first coworking space and become an integral part of a community of individuals, freelancers, entrepreneurs, startups, small businesses and remote workers who believe that to work for yourself, you don’t have to work by yourself. We’re looking for a talented individual with administrative and hospitality experience, who is well‑versed in customer service, CRM software, and cloud‑based applications. If you’re someone looking to contribute to a team, engage with others, tackle problem‑solving opportunities, and build community around common and uncommon lifestyles, we want to meet you! https://www.blankspaces.com/about/