Community Associate - Builders (Omaha)

The Root Coworking; Omaha (NE); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Fixed hours

PTO 10 days

Approximately 13 paid holidays

401k plan

$100/month health and wellness credit

Job summary

The Root Coworking in Omaha, NE is seeking a friendly front desk associate to greet members, manage inquiries, and help keep the space welcoming and organized.

You’ll cover front desk hours, respond to emails and calls, coordinate tours, restock amenities, brew coffee, and support community events under the guidance of the Community Manager.

The role offers hourly pay of $18.00–$20.00, about 40–45 hours weekly, with benefits including PTO, holidays, 401k, and a wellness credit.

Qualifications

• Experience in hospitality or coworking front desk.
• Strong communication and service mindset.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Greet members and guests with a warm and welcoming demeanor.
• Cover the front desk during business hours and/or designated hours.
• Respond to email and phone inquiries promptly and professionally.
• Anticipate member needs, including brewing coffee and restocking amenities.
• Schedule and conduct space tours; build community relationships.
• Understand membership offerings and policies; assist guests and members accordingly.
• Receive and organize incoming mail.
• Brainstorm ideas for events and member appreciation.
• Assist with day-to-day operations with Community Manager guidance.

Skills

Customer service

Communication

Team player

Detail-oriented

Hospitality

Tools

Slack

Job description

The Root is dedicated to building vibrant workspaces where every member feels a true sense of community and belonging. The Root launched in 2019 with our first location in Tulsa, Oklahoma. Today, we've grown to 4 locations across the midwest, and we're just getting started. We focus on intentional partnerships, innovative design, curated experiences, local creativity, and a diverse group of individuals, we connect professionals with a like-minded network that values not just the work they do, but the environment they work in. We offer top-tier workspaces, services, and amenities within modern, well-designed spaces, all while fostering meaningful interactions, and delivering exceptional hospitality. Our approach creates thriving business communities that members are excited to return to each day.

Who Are You?

Who Are You?

You are a team player, a people person with great customer service skills. You sweat the small details, and are not afraid to do the dirty work every now and then. You bring a can-do attitude to work every day, with energy and passion for everything you do.

Duties & Responsibilities:

• Greet members and guests with a warm and welcoming demeanor.
• Cover the front desk during business hours and/or designated hours.
• Quickly and effectively respond to email and phone inquiries.
• Anticipate member and guest needs before they arise, including brewing coffee, restocking amenities, and cleaning the facility throughout the day.
• Conduct and/or schedule tours of the space.
• Build relationships in order to achieve the sense of community that our team prides ourselves on.
• Understand and rehearse our different membership offerings and policies/procedures in order to help guests, members and potential new members.
• Receive, process, sort, and organize all incoming mail.
• Brainstorm new and creative ideas for community events, member appreciation, and other fun activities.
• Use organization to maintain order in the space’s day-to-day operations in conjunction with the Community Manager.

Membership Management

• Use excellent communication skills to respond to members with thoughtfulness and professionalism, and communicate all member-related issues to the Community Manager.
• Support the Community Manager with member on- and off-boarding.
• Be active on the member Slack channel.

Space Management

• Conduct sweeps every hour to ensure a tidy and welcoming work environment.
• Brew coffee as needed.
• Run the dishwasher and put away all items.
• Prepare and maintain printing rooms, and restock supplies as needed.

Event Coordination

• Assist the Community Manager in brainstorming, developing, and executing events for members and the public.
• Demonstrate The Root’s core values and strive to achieve our mission.
• Create a welcoming and collaborative community environment through events and building relationships with members.
• Assure excellent Member experience and space standards by following through on our Root Coworking playbook.

The hourly compensation range for this position is $18.00 - $20.00, working approximately 40-45 hours per week. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for a number of generous perks including:

• Fixed hours to give you stability
• 10 days of PTO
• Approximately 13 paid holidays
• 401k plan
• $100/month health and wellness credit

We kindly request that you do not call any Root locations for employment inquiries.

The Root is an equal opportunity employer that values diversity. We are committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.