Community Associate, Builders

The Root Coworking; Omaha (NE); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Fixed hours

10 days PTO

Approximately 13 paid holidays

Competitive healthcare benefits

401k plan

$100/month health and wellness credit

Job summary

The Root Coworking in Omaha seeks a friendly Guest Experience Associate to welcome members, manage the front desk, and support daily operations.

You will work closely with the Community Manager to assist tours, member onboarding, and event coordination, ensuring a warm, professional environment.

This full-time role offers $18–$20/hour, 40–45 hours per week, 10 PTO days, ~13 holidays, health benefits, 401k, and wellness credits.

Qualifications

• Customer-focused approach with a people-first attitude.
• Strong attention to day-to-day details and organization.
• Able to collaborate with a friendly, fast-paced team.

Responsibilities

• Greet members and guests with a warm, welcoming demeanor.
• Cover the front desk during business hours and designated times.
• Respond to emails and phone inquiries promptly and professionally.
• Anticipate member needs: coffee, amenities, and facility upkeep.
• Conduct and schedule tours of the space and build community.

Skills

Customer service

Attention to detail

Team player

Job description

Who are we?

The Root is a growing coworking and flexible workspace provider, serving businesses and professionals of all kinds. We build inviting communities through our passion for hospitality and service oriented approach, giving each one of our members the tools to be creative, happy, and empowered throughout the workday.

Who are you?

You are a team player, a people person with great customer service skills. You sweat the small details, and are not afraid to do the dirty work every now and then. You bring a can-do attitude to work every day, with energy and passion for everything you do.

Duties & Responsibilities:

• Greet members and guests with a warm and welcoming demeanor.
• Cover the front desk during business hours and/or designated hours.
• Quickly and effectively respond to email and phone inquiries.
• Anticipate member and guest needs before they arise, including brewing coffee, restocking amenities, and cleaning the facility throughout the day.
• Conduct and/or schedule tours of the space.
• Build relationships in order to achieve the sense of community that our team prides ourselves on.
• Understand and rehearse our different membership offerings and policies/procedures in order to help guests, members and potential new members.
• Receive, process, sort, and organize all incoming mail.
• Brainstorm new and creative ideas for community events, member appreciation, and other fun activities.
• Use organization to maintain order in the space’s day-to-day operations in conjunction with the Community Manager.

Membership Management

• Use excellent communication skills to respond to members with thoughtfulness and professionalism, and communicate all member-related issues to the Community Manager.
• Support the Community Manager with member on- and off-boarding.
• Be active on the member Slack channel.

Space Management

• Conduct sweeps every hour to ensure a tidy and welcoming work environment.
• Brew coffee as needed.
• Run the dishwasher and put away all items.
• Prepare and maintain printing rooms, and restock supplies as needed.

Event Coordination

• Assist the Community Manager in brainstorming, developing, and executing events for members and the public.

Goals & Objectives

• Demonstrate The Root’s core values and strive to achieve our mission.
• Create a welcoming and collaborative community environment through events and building relationships with members.
• Assure excellent Member experience and space standards by following through on our Root Coworking playbook.

Compensation & Benefits

The hourly compensation range for this position is$18.00 - $20.00, working approximately 40-45 hours per week. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for a number of generous perks including:

• Fixed hours to give you stability
• 10 days of PTO
• Approximately 13 paid holidays
• Competitive healthcare benefits
• 401k plan
• $100/month health and wellness credit

We kindly request that you do not call any Root locations for employment inquiries.

The Root is an equal opportunity employer that values diversity. We are committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.