Community Associate

IWG plc; Omaha (NE); On-site; Full time

Job summary

An innovative workspace provider is seeking a Community Associate to enhance customer experiences and foster community within their centers. This role involves managing customer requests, organizing events, and ensuring a welcoming environment for all. With a focus on work-life balance and competitive benefits, this position offers a unique opportunity to grow your career while contributing to a vibrant professional community. If you are a proactive problem-solver with excellent communication skills, this role could be your next great adventure in the evolving world of work.

Benefits

Work-life balance (no standard nights/weekends)

Generous paid time off plans

11 Paid Company Holidays

Competitive 401K Program

Affordable health care

Quarterly bonus plan

Bright work environment

Training and development opportunities

Professional workplace community

Qualifications

• Idealerweise 1+ Jahre Erfahrung im Kundenservice.
• Erfahrung im Umgang mit grundlegenden IT-Geräten erforderlich.

Responsibilities

• Verwalten von Kundenanfragen und Bereitstellung von Unterstützung.
• Organisation von Networking-Events und Verwaltung von Kundenbeziehungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Education

Keine spezifische Ausbildung erforderlich

Tools

MS Office

Job description

Community Associate

Address:

2111 South 67th Street, Suite 300, 68106 Omaha

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work-life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers, so they can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to ensure everything is ready and check there’s nothing the cleaners have missed. Customers arrive throughout the morning. One asks for a changed WiFi code, another wants to know if his important package has arrived, and a woman needs directions to her meeting room. You help her set up the projector and show her where to find a great cup of coffee. You may connect an incoming call to another customer and ensure that all services are properly charged, so invoices are accurate.

It’s time for a quick coffee break, relax, and enjoy a few minutes to yourself.

The mail arrives, and you sort through it while managing a host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. That’s lunch.

A new wave of customers arrives throughout the afternoon. You assist a customer with printing and another with their invoice. A customer in a team room says it’s too hot in their office, and you open a ticket in our service portal.

You’ve earned yourself another quick coffee break, relax, and enjoy a few minutes to yourself.

Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print, and put up posters on the noticeboards around the center. To your excitement, the Community Manager arrives with a prospect interested in joining the IWG community. You share details about what makes this space amazing for your customers and encourage them to join the network soon so they can participate in the upcoming networking event, then you head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to a nice restaurant around the corner, so they can grab a bite and continue their discussion. You ensure everything is tidy, and it’s time to head home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you’ll enjoy:

• Work-life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $16.50
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)