Community Associate

Regus Management Group, LLC; Fredericksburg (VA); On-site; USD 38,000 - 42,000; Full time

Job summary

Join a leading workspace provider as a Community Associate in Fredericksburg. This role involves supporting customers, managing administrative tasks, and fostering a vibrant community. Enjoy a competitive salary, work-life balance, and opportunities for growth in an inspiring environment.

Benefits

Work-life balance (no night or weekend shifts)

Paid time off (sick and vacation)

11 paid company holidays annually

401K plan with company match

Comprehensive health insurance options

Quarterly bonus

Training and career development opportunities

Business casual dress code

Qualifications

• 1+ years of customer service experience.
• Strong communication skills and ability to build relationships.

Responsibilities

• Assist customers with requests like WiFi changes and package deliveries.
• Collaborate with the Community Manager on events and promotions.
• Manage administrative tasks and ensure the center is tidy.

Skills

Communication

Problem-Solving

Multitasking

Customer Service

Tools

MS Office

Job description

Community Associate

Address:

800 Corporate Drive
Suite 301
22554 Stafford

The world of work is changing... short commutes, flexibility, and convenience are the minimum standards employees want in their work environment.

At IWG, we are leading this change. We have built the world's largest workspace network, enabling our customers to work from anywhere in over 120 countries worldwide.

Join us to help expand our network and bring more freedom to people and businesses. Enjoy a great work-life balance, competitive benefits, and opportunities for career growth.

The opportunity

As a Community Associate, you will work closely with new and existing customers across various industries. Your role is to create and maintain a vibrant community within your center, managing administrative and support needs so your customers can focus on their business.

A typical day at IWG

You arrive before opening to ensure everything is ready. Throughout the day, you assist customers with various requests, such as WiFi changes, package deliveries, directions, and technical setups. You handle incoming calls, ensure services are billed correctly, and manage mail and other administrative tasks.

You take short breaks to relax. In the afternoon, you collaborate with the Community Manager on upcoming events, prepare invitations and promotional materials, and engage with prospects interested in joining our community. You also help tidy up the center and prepare for the day's end.

At day's end, you coordinate with meeting groups to wrap up and direct them to nearby restaurants. You ensure the space is tidy and ready for the next day before heading home.

About you

We seek someone skilled in multitasking and delivering excellent customer service, with qualities including:

• Strong communication skills and the ability to build relationships (ideally 1+ years of customer service experience)
• Ownership mindset and problem-solving skills
• Positive attitude, enthusiasm, and adaptability
• Proficiency with MS Office and basic IT equipment
• Legally eligible to work in the country of application and at least 18 years old

What we offer

Along with a competitive compensation package, benefits include:

• Work-life balance (no night or weekend shifts)
• Paid time off (sick and vacation)
• 11 paid company holidays annually
• 401K plan with company match
• Comprehensive health insurance options
• Quarterly bonus and hourly rate of $18.50
• Inspiring work environment
• Training and career development opportunities
• Business casual dress code

Documents

• Notice of Affirmative Action Policy Statement - USA.pdf
• Physical Requirements for Regus Field Operations.pdf
• USA Community Associate job description 4.docx