Community Associate

Regus; Boston (MA); On-site; USD 38,000 - 42,000; Full time

Job summary

A leading company in workspace solutions is seeking a Community Associate in Boston. You will manage customer interactions, assist with administrative tasks, and ensure a welcoming environment. Enjoy a competitive hourly rate, work-life balance, and opportunities for growth.

Benefits

Work-life balance (no nights/weekends)

Paid time off (sick and vacation)

11 paid holidays per year

401K with company match

Health care coverage

Quarterly bonus

Training and career development

Business casual attire

Qualifications

• 1+ years of customer service experience required.
• Ability to manage multiple tasks while providing excellent service.

Responsibilities

• Assist customers with WiFi, packages, and billing.
• Plan and organize networking events.
• Ensure the center is tidy at day's end.

Skills

Customer Service

Communication

Problem-Solving

Adaptability

Tools

MS Office

Job description

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Address
The Schrafft’s Center Power House
529 Main Street
Suite 200
02129 1125 Charlestown, Massachusetts

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work-life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across various industries, creating and maintaining your own community within your center, where you will assist with all administrative and support needs so your customers can focus on their business.

A typical day at IWG

You arrive before opening to ensure everything is ready. Throughout the day, you assist customers with WiFi, packages, directions, setting up equipment, and billing. You handle mail, customer requests, and coordinate events. You also plan and organize networking events, promote the space, and ensure the center is tidy at day's end.

About You

We’re looking for someone who can manage multiple tasks while providing excellent customer service. You should be:

• A good communicator, able to build relationships and empathize (ideally 1+ years of customer service experience)
• Proactive in problem-solving and ownership
• Positive, enthusiastic, adaptable
• Comfortable with MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

What We Offer

Along with a competitive package, benefits include:

• Work-life balance (no nights/weekends)
• Paid time off (sick and vacation)
• 11 paid holidays per year
• 401K with company match
• Health care coverage
• Quarterly bonus and hourly rate of $19.45
• Inspiring work environment
• Training and career development
• Business casual attire

All qualified applicants will receive consideration without discrimination based on age, race, religion, disability, sex, sexual orientation, gender identity, veteran status, or national origin.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Facilities Services