Community Associate

Regus; Aiken (SC); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Work‑life balance

Sick and vacation time

11 paid company holidays per year

401(k) program with company match

Health care for full-time members

Quarterly bonus program

Bright work environment

Training and development opportunities

Professional workplace community

Job summary

Regus in Aiken, SC is seeking a Community Associate to work with customers across industries, building and maintaining a local center community. You’ll handle requests, set up rooms and projectors, process invoices, manage mail, printing, and tickets in our portal, and assist with events to promote the IWG community.

You’ll start before opening to prepare the center, wrap up the day with follow-ups, and guide guests to local restaurants.

Qualifications

• 1+ years of customer service experience
• Strong communication and relationship-building
• Proficient with MS Office and basic IT equipment
• Legally eligible to work in the United States and at least 18 years old

Responsibilities

• Greet and assist customers; handle requests and inquiries
• Set up rooms and projectors; manage WiFi codes and invoices
• Process mail, printing, and invoicing; attend to service tickets in portal
• Assist with event coordination and promotional activities for the IWG community
• Close the day with follow-ups and tidy workspace

Skills

Customer service

Relationship building

Problem solving

MS Office

Basic IT equipment

Tools

MS Office

Job description

900 Trail Ridge Rd
1st Floor
29803 Aiken
South Carolina

Job Opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, handling administrative and support needs so customers can focus on running their business.

Typical Day

You arrive a few minutes before your center opens to make sure everything is ready. You handle customer requests such as changing WiFi codes, locating packages, setting up rooms and projectors, and ensuring services are properly charged and invoices accurate. You attend to mail, respond to other customer requests, and assist with printing and invoicing. You help with service tickets in our portal, manage networking event organization with the Community Manager, distribute e‑invites, print posters, and promote the IWG community to prospects. You wrap up customer meetings, recommend local restaurants, and close the day tidy.

Qualifications

• A good communicator with ability to build relationships and empathize (ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the country and at least 18 years old

Benefits

• Work‑life balance (no standard nights/weekends)
• Generous paid time off (sick and vacation)
• 11 paid company holidays per year
• Competitive 401(k) program with company match
• Comprehensive health care for full‑time members, some options for part‑timers
• Quarterly bonus program and hourly rate of $17.50
• Bright and inspiring work environment
• Training and development opportunities aligned with career paths
• Professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.