Community Assistant, On-Campus

Capstone Management Partners; Tallahassee (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Capstone Management Partners collaborates with Cardinal Group Management to provide on-campus student housing management across the United States. The On-Campus Community Assistant role focuses on delivering high-quality customer service, safety awareness, and daily administrative tasks in a university housing environment.

Responsibilities include greeting residents, front desk coverage, handling packages, move-in/move-out support, and maintaining organized communications.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet students and visitors in person or by phone.
• Cover front desk duties during assigned shifts (8 am–8 pm).
• Maintain a safe, clean reception area and assist with mail/packages.
• Support move-in and move-out processes for Summer residents.
• Use MS Word and Outlook to create documents, emails, and calendar entries.
• Assist with lockout/key procedures as needed.
• Participate in Cardinal U program as required.

Skills

MS Word

MS Excel

Outlook

Customer service

Verbal and written communication

Education

High school diploma or equivalent

Job description

POSITION: On-Campus Community Assistant

COMPENSATION: Non-Exempt / Hourly

REPORTS TO: Community Manager

SUMMARY:

Through a strategic partnership between Capstone Management Partners (CMP) and Cardinal Group Management, we are providing for-purpose on-campus student housing management across the United States. CMP is focused on providing customized management services specific to university partners who prefer to outsource operations and facilities management while maintaining control over residential life services. For this reason, CMP is primarily focused on affiliated campus edge and on-campus student housing facilities. CMP combines the strength and experience of a nationally renowned housing development and asset management company with the skills, efficiencies, and procedures of one of the most innovative and prolific student housing property managers in the country, Cardinal Group Management.

A CMP Community Assistant is an adaptive, outgoing, and hardworking contributor. This position requires the ability to maintain high-quality customer service, safety awareness, and managing daily administrative tasks.

ESSENTIAL RESPONSIBILITIES (Included but not limited to):

Business Hours Shift:

• Welcomes students and visitors by greeting them, in person or on the telephone, answering questions, or referring inquiries.
• Cover front desk duties from 8 am-8 pm (part-time / 4-hour shifts).
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
• Assist with the move-in and move-out proceeds for all Summer residents.
• Assist with the turnover process inside the units between Summer sessions.
• Track and distribute resident packages and mail.
• Uses MS Word and Outlook effectively to create documents, send emails, and maintain calendar appointments.
• Contributes to team effort by accomplishing related administrative results as needed.
• Answer phones and emails for CMP/CCA regarding occupancy and customer service.
• Perform the lockout/key process for residents as assigned by the Coordinator.
• Participates in Cardinal U as required.

Overnight Shift:

• Welcomes students and visitors by greeting them, in person or on the telephone, answering questions, or referring inquiries.
• Cover front desk duties from 12 am - 8 am (full-time / overnight hours)
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related administrative results as needed.
• Manage the lockout / key system for residents, including verifying access permissions, issuing temporary keys / badges, etc.
• Participates in Cardinal U as required.

QUALIFICATIONS:

• High school diploma or equivalent.
• Ability to use Microsoft Word, Excel, and Outlook accurately and effectively.
• Excellent customer service skills.
• Excellent verbal and written communication.
• Timely, detail oriented and motivated to come to work!
• Ability to work up to forty hours per week including weekends as assigned (move in, move out, etc.)
• Ability to embody the Cardinal Culture and Cardinals Core Values every day.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents primarily work in an office environment but also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The Team Member is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.