Resident Advisor

Cardinal Group; Costa Mesa, Northern (CA, KY); Hybrid; USD 22,730 - 25,485; Part time

Job summary

Cardinal Group is seeking a Resident Advisor in Costa Mesa, CA. This role requires a motivated individual to provide excellent customer service, act as a community liaison, and assist with resident programs. The ideal candidate is a student at Orange Coast College, bringing strong communication skills and attention to detail.

The position involves managing reception, participating in Cardinal U, and supporting residents' after-hour needs. With a flexible work environment and a commitment to safety, this role is ideal for students aiming to embody Cardinal's culture and values.

Qualifications

• High school diploma or equivalent.
• Enrolled as a student at Orange Coast College; minimum 6 units.
• GPA Requirements: Semester 2.3, Cumulative 2.5.
• Ability to use Microsoft Office products effectively.
• Excellent verbal and written communication skills.
• Timely, detail-oriented, motivated to work.
• Ability to lift up to 40 pounds.
• Ability to work up to 30 hours a week including weekends.

Responsibilities

• Welcome students and visitors, answering questions.
• Maintain a clean reception area according to procedures.
• Assist with resident programs.
• Cover on-call schedule for after-hour needs.
• Contribute to team efforts with administrative results.
• Answer phones and emails, provide customer service.
• Manage the lockout/key system for residents.
• Participate in Cardinal U as required.

Skills

Customer service

Communication

Detail-oriented

Time management

Education

High school diploma or equivalent

Enrolled Student at Orange Coast College

Tools

Microsoft Word

Excel

Outlook

Job description

COMPENSATION

Pursuant to CA regulations, if this job is performed in CA, the salary range is $16.50‑$18.50 plus bonus potential.

SUMMARY

Through a strategic partnership between Capstone Management Partners (CMP) and Cardinal Group Management, we are providing for‑purpose on‑campus student housing management across the United States. CMP is focused on providing customized management services specific to university partners who prefer to outsource operations and facility management while maintaining control over residential life services. For this reason, CMP is primarily focused on affiliated campus edge and on‑campus student housing facilities. CMP combines the strength and experience of a nationally renowned housing development and asset management company with the skills, efficiencies, and procedures of one of the most innovative and prolific student housing property managers in the country, Cardinal Group Management.

A Resident Advisor is an adaptive, outgoing, and hardworking leader. This position requires the ability to maintain high‑quality customer service, safety awareness and being a community liaison.

RESPONSIBILITIES

Included but not limited to:

• Welcomes students and visitors by greeting them, in person or on the telephone; answering questions, or referring inquiries.
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
• Assisting with resident programs.
• Cover on‑call schedule to assist with after‑hour needs of the residents.
• Contributes to team effort by accomplishing related administrative results as needed.
• Answer phones and emails and provide customer service to residents.
• Manage the lockout/key system for residents.
• Participates in Cardinal U as required.

QUALIFICATIONS

• High school diploma or equivalent.
• Enrolled Student at Orange Coast College (minimum 6 units at OCC).
• GPA Requirements – Semester: 2.3 | Cumulative: 2.5.
• Ability to use Microsoft Word, Excel and Outlook accurately and effectively.
• Excellent verbal and written communication.
• Timely, detail oriented and motivated to come to work.
• Ability to lift up to 40 pounds.
• Ability to work up to thirty hours per week including weekends as assigned (move in, move out, etc.).
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The Team Member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.