Resident Coordinator

Cardinal Group Companies; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

Cardinal Group Companies in Pittsburgh seeks a Resident Coordinator to drive high occupancy through outstanding service and proactive leasing. You will greet prospects, present apartments, close deals and follow up to maximize retention and pre-lease future availability.

The role rewards energy and people skills with earnings potential and advancement opportunities, requires evenings/weekends availability, and emphasizes accuracy in lease paperwork and a positive team attitude.

Qualifications

• 1–2 years of customer service and sales experience.
• High energy and thrives in a fast-paced environment.
• Enjoys delivering excellent service and helping customers.
• Strong interpersonal skills, friendly and helpful in person and on the phone.
• Typing and writing ability for correspondence and memos.
• High School Diploma or equivalent.
• Available evenings and weekends.
• Able to embody Cardinal Culture and Cardinal Core Values daily.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure Cardinal customers are satisfied.
• Leasing responsibilities including greeting prospects, presenting the community, closing the sale, and following up.
• Earn and maintain Cardinal Way of Leasing certification and pass shops per standards.
• Complete all lease applications and lease file paperwork.
• Maintain lease file documentation and participate in audits.
• Maintain cleanliness of the tour path for a positive first impression.
• Demonstrate a positive and professional attitude with team members, residents, and vendors.
• Assist with the Monthly Marketing Plan (MMP) and other community projects.
• Participate in Cardinal U training as required.

Skills

Customer service

Sales experience

Communication skills

Typing

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

The Resident Coordinator will reward your people skills, sales experience, high energy, positive attitude and excellent performance with great earnings possibilities and outstanding advancement opportunities. The incumbent strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

RESPONSIBILITIES (Including but not limited to)

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Utilize the Cardinal Way of Leasing by:
  • Warmly greeting prospective clients
  • Answering incoming leasing calls
  • Determining needs and preferences
  • Professionally presenting the community and apartment homes
  • Closing the sale
  • Following up
• Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in house and third-party shops in congruence with the Cardinal Training Department scoring standards.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning the community's Monthly Marketing Plan (MMP).
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast pace environment.
• Enjoys and takes pride in providing excellent service.
• Great with people — warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rare travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.