Community Assistant- Hub Minneapolis (Student Living)

Greystar Worldwide, LLC; Minneapolis (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to join their property management team. This exciting role involves assisting with leasing, marketing, and customer service activities to enhance resident satisfaction and achieve occupancy goals. You'll be responsible for a variety of tasks, from conducting virtual tours and preparing lease documents to engaging with residents through community events. If you're passionate about real estate and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Employee Assistance Program

Paid Sick Time

Quarterly Bonuses

Flexible Work Hours

Qualifications

• Strong customer service skills to address resident concerns.
• Experience in sales and leasing activities to boost occupancy.

Responsibilities

• Perform administrative tasks for leasing office operations.
• Assist with sales activities and conduct property tours.
• Coordinate resident functions and respond to emergencies.

Skills

Customer Service

Sales Skills

Administrative Skills

Marketing Outreach

Education

High School Diploma

Associate's Degree

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.

JOB DESCRIPTION

1. Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
2. Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
3. Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
4. Assists with move-in and move-out processes for residents; works during move-in and move-out dates, which are mandatory work dates. Any time off during these dates must be approved in advance.
5. Answers incoming calls and sets appointments for prospects to tour the property.
6. Performs on-campus marketing outreach to generate community awareness and qualified traffic.
7. Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
8. Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
9. Acts as an after-hours liaison between residents and property management; responds to emergencies within a required period. One on-call shift per week is expected; schedule determined at the site level.
10. Responds promptly and courteously to resident concerns and questions, taking action to resolve problems or relay requests.

Physical Demands:

• Ability to stand, walk, sit for extended periods, and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work outside in all weather conditions.
• Ability to push, pull, lift, carry, or maneuver weights up to 25 pounds independently and 50 pounds with assistance.
• Occasional travel to assist other properties or attend training or meetings.
• Flexibility to work evenings, weekends, and holidays as needed.

Additional Compensation:

• Pay factors include experience, skills, and location.
• Corporate positions may be eligible for quarterly or annual bonuses.
• Onsite positions may be eligible for weekly, monthly, or quarterly bonuses.

Benefits for temporary team members include employee assistance and paid sick time. Benefits may vary for union roles due to collective bargaining agreements. Greystar considers applicants with arrest and conviction records for employment.