Community Assistant - Hub Minneapolis (Student Living)

Greystar; Minneapolis (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in real estate is seeking a dedicated individual to support the property management team. This role involves a variety of administrative tasks, including leasing and marketing activities, to help achieve occupancy and retention goals. You will engage with residents, conduct property tours, and coordinate events to enhance community satisfaction. If you are passionate about customer service and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact in a vibrant community.

Benefits

Employee Assistance Program

Paid Sick Leave

Quarterly Bonuses (for corporate roles)

Flexible Schedule

Qualifications

• Experience in customer service and administrative support.
• Ability to conduct tours and assist with leasing activities.

Responsibilities

• Perform administrative tasks for leasing office and assist with sales.
• Conduct property tours and respond to resident inquiries.
• Coordinate resident events and handle move-in/move-out processes.

Skills

Customer Service

Sales and Leasing

Administrative Tasks

Marketing Outreach

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1 million units/beds globally, and has a robust institutional investment management platform with more than $79 billion of assets under management, including over $36 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate business. For more information, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role supports the property management team in achieving occupancy and retention goals through administrative tasks related to leasing, marketing, and customer service at the community.

KEY RESPONSIBILITIES

1. Perform administrative tasks for the leasing office, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
2. Assist with sales and leasing activities to meet revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
3. Help prepare lease documents and organize resident lease files.
4. Support move-in and move-out processes, understanding these are mandatory work dates; time off during these periods requires prior approval.
5. Answer calls and schedule appointments for property tours.
6. Conduct on-campus marketing outreach to increase community awareness and attract qualified traffic.
7. Coordinate resident events and activities to enhance resident satisfaction.
8. Schedule and conduct resident visits, distribute notices, flyers, newsletters, and surveys.
9. Serve as an after-hours liaison, responding to emergencies within a specified timeframe, with at least one weekly on-call shift.
10. Respond promptly and courteously to resident concerns, taking appropriate action or relaying requests to relevant staff.

PHYSICAL DEMANDS

• Stand, walk, sit for extended periods, and perform physical tasks such as bending, climbing, reaching, and carrying objects.
• Work indoors and outdoors in various weather conditions.
• Lift weights up to 25 pounds independently and 50 pounds with assistance.
• Travel may be required to support other properties or attend training and meetings.
• Work a flexible schedule, including evenings, weekends, and holidays.

ADDITIONAL COMPENSATION

Factors influencing pay include business needs, experience, skills, and location.

• Corporate positions may be eligible for quarterly or annual bonuses based on performance.
• Onsite positions may participate in weekly, monthly, and quarterly bonus programs.

BENEFITS FOR TEMPORARY TEAM MEMBERS

• Employee Assistance Program
• Paid sick leave

*Benefits and compensation may vary for union and prevailing wage roles due to collective bargaining agreements or local regulations.

Greystar considers qualified applicants with arrest and conviction records for employment.