Community Assistant

Tailwind Group; Mankato (MN); On-site; USD 13,638 - 19,424; Part time

Job summary

Tailwind Group is seeking a part-time Community Assistant in Mankato, MN, responsible for providing exceptional customer service and administrative support in a resort-style student housing community.

The role includes responding to resident inquiries, coordinating events, and ensuring a high-quality living experience. Candidates should be self-motivated and possess strong communication skills. Professionalism and integrity are essential, along with proficiency in Microsoft Office programs. Hours are variable, not exceeding 29.5 per week.

Qualifications

• Preferably live onsite and currently enrolled at the university.
• Ability to work in a fast-paced environment while managing multiple projects simultaneously.
• Self-motivated and excels in a team environment.

Responsibilities

• Provide excellent customer service to residents, prospects, vendors, and community members.
• Participate in marketing efforts and community events.
• Respond to leasing inquiries and conduct tours.
• Assist with move-in/move-out procedures and unit turnover.
• Complete administrative tasks and maintain accurate documentation.

Skills

Customer service

Administrative skills

Organizational skills

Communication skills

Problem-solving

Proficiency in Microsoft Office

Job description

Tailwind Group is a top‑twenty owner and manager of off‑campus student housing, dedicated to building a workplace culture that values its team members. We are committed to attracting and retaining the most talented and passionate individuals in our industry.

Job Type: Part‑time

Position

The Community Assistant is responsible for providing high‑quality customer service and administrative support to residents and office staff. This role plays a critical part in maintaining the property’s reputation and ensuring residents feel valued and supported.

Property

Quarters Mankato, a resort‑style student housing community with 178 units and 496 beds, built and designed with Minnesota State University, Mankato students in mind.

Schedule & Compensation

• Part‑time position, variable schedule not to exceed 29.5 hours per week.
• Rotating nights and weekends required, varying with property needs.
• Compensation: $12.00 per hour plus bonus potential.

Responsibilities & Duties

• Provide excellent customer service to residents, prospects, vendors, officials, and community members.
• Participate with the execution of marketing efforts on campus, community events, and resident appreciation events.
• Respond to leasing inquiries, schedule appointments, conduct tours, maintain show units, and follow up with potential residents.
• Assist with annual unit turnover and execute move‑in/move‑out procedures.
• Complete administrative and front desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek and communicate feedback from residents to the team.
• Respond to after‑hour emergency issues as needed.
• Perform other duties as directed by the Property Manager.

Requirements

• Preferably live onsite and currently enrolled at the university.
• Ability to work in a fast‑paced environment while managing multiple projects simultaneously.
• Strong administrative, organizational, and communication skills.
• High integrity and professionalism.
• Self‑motivated and excels in a team environment.
• Positive and innovative approach to problem‑solving.
• Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

A complete list of responsibilities and duties can be provided during the interview process.

Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.

Tailwind Group is an Equal Opportunity Employer. This position is not eligible for Visa sponsorship at this time.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.