Community Assistant

Tailwind Group; Bloomington (IN); On-site; USD 16,531 - 22,041; Part time

Job summary

Tailwind Group is seeking a part-time Community Assistant for The Quarters at Bloomington, a student housing community near Indiana University. You will deliver high-quality resident service, support office staff, and help maintain property standards.

The role focuses on customer service, leasing support, and event participation, with a variable schedule, evenings and weekends as needed. Compensation starts at $12.00/hour with bonus potential.

Qualifications

• Prefer to live onsite and be currently enrolled at the university.
• Ability to manage multiple projects in a fast-paced environment.
• Strong administrative, organization, and communication skills.
• High level of integrity and professionalism.
• Self-motivated and excels at teamwork.
• Positive and innovative approach to problem-solving.
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook.

Responsibilities

• Provide excellent customer service to residents, prospects, vendors, officials, and community members.
• Assist with marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by scheduling tours, showing units, and following up with potential residents.
• Assist with annual unit turnover and move-in/move-out procedures.
• Perform administrative and front desk duties.
• Ensure accurate file documentation and assist in fee collection per policy.
• Seek feedback from residents and relay to the team.
• Respond to after-hours emergencies as needed.
• Perform other duties as directed by Property Manager.

Skills

Administrative skills

Communication skills

Teamwork

Problem-solving

Self-motivation

Integrity

Multitasking

Tools

Microsoft Office

Job description

About the Company

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

Job Type

Part-time

Position

The Community Assistant is primarily responsible for providing high-quality customer service and dedication to current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

Property

The Quarters at Bloomington is a premier housing community consisting of 178 units and 477 beds, built and designed with Indiana University - Bloomington students in mind.

Schedule

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

Compensation

Pay: $12.00 per hour plus bonus potential. Rate determined by current market data based on position requirements.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and front desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self-motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Additional Information

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/. A complete list of responsibilities and duties can be provided during the interview process. This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.

Notice to Third Party Agencies

We are not accepting resumes from recruiters or employment agencies for this position.