Community Assistant

United Group; City of Troy (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

United Group seeks a part-time Community Assistant for their student housing community in Troy, NY. This role involves engaging with residents, facilitating community activities, and providing vital administrative support. Candidates should possess strong communication skills and have a high school diploma with relevant experience. The position offers a dynamic environment with a focus on enhancing resident experiences.

Qualifications

• 1-2 years of customer service experience preferred.
• Demonstrates integrity on a personal and professional level.
• Ability to multi-task and solve problems involving residents and maintenance.

Responsibilities

• Maintains frequent availability for resident issues.
• Assists with marketing the property and leasing process.
• Performs various administrative duties related to community operations.

Skills

Customer service

Communication

Time management

Problem-solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Who We Are

The United Group of Companies, Inc. – celebrating over 50 Years in business - is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. Our commitment to innovation sets us apart and is evident in our award-winning lifestyle programs. We firmly believe that where you live, and work, should be an experience that enriches and improves your life. United Group provides a place to call home and a space where businesses thrive in all communities we join.

We are honored to have been voted by our employees as one of the Albany Times Union's Top Workplaces for nine consecutive years, along with being named a national Top Workplaces USA employer for five consecutive years, most recently for 2025. We are also thrilled that our management company, United Plus Property Management (UPPM), has earned the Accredited Management Organization (AMO) of the Year Award for 2025! To learn more about us, please visit our website: https://www.ugoc.com/

Join Our Team!

We have an immediate need for Part-Time Community Assistant to join the team at College Suites at City Station, one of United Group’s professionally managed student housing communities located in Troy, NY. To learn more about our property, please visit: https://citystation.mycollegesuites.com/

Training + Development

• Attends New Employee Orientation and participates in any assigned training workshops throughout employment
• Completes required online Grace Hill training on a regular basis
  
  

Community Development

• Maintains frequent and consistent hours of availability in the office for resident issues
• Establishes a rapport with each resident; attempts to develop a feeling of group respect, responsibility, and cohesiveness amongst the community
• Refers resident relations issues to the Property Manager and/or Assistant Property Manager
• Spreads awareness of security procedures and precautions
• Maintains confidentiality in situations where it is warranted/needed
  
  

Programming

• Assists with any resident programming and activities for the community
  
  

Administration + Operational Support

• Performs various administrative duties related to the successful operations of the community
• Reports any needed maintenance and repair work to maintenance staff promptly
• Assists with opening and closing procedures
• Assists in marketing the Property, inclusive of all aspects of the leasing process, giving tours to prospective residents, accepting applications, processing license agreements, assigning rooms, and assisting with promotional events
• Provides excellent customer service to current and prospective residents at all times
  
  

Job Overview + Requirements:

• Job Type: Community Assistant; $16.50 per hour
• Work Hours: Part - Time, various days/hours
• Physical Requirements: Light lifting and carrying
• Required Education: High School Diploma; applicable Work History
• Required Experience: Minimum 1-2 years of experience in customer service preferred. Working knowledge of Microsoft Office products, i.e. Excel, Outlook, Word, PowerPoint etc. and Canva
• Qualities: Demonstrates integrity on a personal and professional level; Strong time management skills; Exceptional communication skills; Ability to multi-task and solve problems involving residents, maintenance, and challenging situations
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class covered by law.