Community Assistant

Tailwind Group, Inc.; Bloomington (IN); On-site; USD 16,531 - 24,796; Part time

Job summary

Tailwind Group, Inc. seeks a part-time Community Assistant for The Quarters at Bloomington to deliver exceptional customer service to residents and support office staff. The role emphasizes staying engaged with the property and safeguarding its reputation.

Responsibilities include leasing inquiries, tours, event support, turnover procedures, front desk tasks, and maintaining accurate files. The position requires rotating nights/weekends and is based on site in Bloomington, Indiana, at $12/hour

Qualifications

• Preferred to live on site and be enrolled at the university.
• Ability to manage multiple projects in a fast-paced environment.
• Strong administrative, organizational, and communication skills.
• High level of integrity and professionalism.
• Self-motivated and excels at working in a team.
• Positive and innovative approach to problem-solving.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Provide excellent customer service to residents, prospects, vendors, officials, and community members.
• Assist with marketing efforts on campus and in the community, customer appreciation events, and other events.
• Respond to leasing inquiries by making appointments, conducting tours, maintaining show units, and following up with prospects.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees per policy.
• Seek feedback from residents and communicate it to the team.
• Respond to after-hours emergency issues as needed.
• Perform other duties as directed by Property Manager.

Skills

Customer service

Administrative skills

Organization

Communication skills

Teamwork

Problem-solving

Education

University student (enrolled)

Tools

Microsoft Office

Job description

The Position

The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property

The Quarters at Bloomington is a premier housing community consisting of 178 units and 477 beds, built and designed with Indiana University – Bloomington students in mind.

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs. The compensation rate for this position is $12.00 per hour plus bonus potential.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer if the Community Assistant lives onsite and is currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self-motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Tailwind Group is an Equal Opportunity Employer.

We are not accepting resumes from recruiters or employment agencies for this position.