Community Ambassador/Guest Services

Forrest Solutions LLC; Raleigh (NC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Community Ambassador/Reception & Meeting Coordinator to create a welcoming environment and ensure seamless front desk operations. You will coordinate meetings, support virtual and in-person events, and serve as a primary contact for visitors and teams.

You will engage with community members, manage schedules, and provide general administrative support while upholding confidentiality and delivering excellent customer service.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year in customer service, front desk operations, hospitality, or a related field.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience with video conferencing tools (Teams, Zoom).

Responsibilities

• Deliver a warm, professional welcome to visitors and community members, ensuring a positive first impression.
• Engage with individuals to understand needs and provide information about community services, amenities, and events.
• Manage front desk operations, keeping a tidy and professional reception area.
• Handle incoming calls, route inquiries, and ensure clear internal communication.
• Coordinate and schedule meetings, ensuring participant availability and resources.
• Oversee meeting logistics including room setup, AV equipment, and catering arrangements.
• Prepare and distribute meeting materials such as agendas and presentations.
• Provide technical support for virtual and in-person meetings.
• Plan and support community events, managing logistics and on-site execution.
• Facilitate communication across departments and share community updates.
• Build relationships with community members to encourage engagement and gather feedback.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Discretion with confidential info

Interpersonal skills

Adaptability

Multitasking

Physical stamina

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Video conferencing tools (Teams, Zoom)

Job description

About Us

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms.

At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.

Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description The Community Ambassador/Reception & Meeting Coordinator is responsible for creating a welcoming, inclusive environment while ensuring seamless front desk operations and coordination of meetings and events. This role reports to the Lead Office Services Associate or Client Relations Manager and serves as a key point of contact for visitors, residents, and internal teams. The position plays a vital role in enhancing community engagement and operational efficiency and is classified as non‑exempt.

ROLES & RESPONSIBILITIES

• Deliver a warm, professional welcome to all visitors and community members, ensuring a positive first impression.


• Engage with individuals to understand needs and provide accurate information about community services, amenities, and events.


• Manage front desk operations, maintaining an organized and professional reception area.


• Handle incoming calls, route inquiries appropriately, and ensure clear internal communication.


• Coordinate and schedule meetings, ensuring availability of participants and necessary resources.


• Oversee meeting logistics, including room setup, audiovisual equipment, and catering arrangements.


• Prepare and distribute meeting materials such as agendas, presentations, and supporting documents.


• Provide technical support for virtual and in-person meetings, troubleshooting issues as needed.


• Plan and support community events, managing logistics, invitations, and on‑site execution.


• Facilitate communication across departments and distribute community updates through various channels.


• Build strong relationships with community members to encourage engagement and gather feedback for continuous improvement.


• Participate in ongoing training programs to enhance role effectiveness and service delivery.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Strong customer service orientation with a client‑first mindset.


• Excellent verbal and written communication skills.


• Proficiency in Microsoft Office and familiarity with virtual meeting platforms.


• Strong organizational and multitasking abilities in a fast‑paced environment.


• Attention to detail with a high level of accuracy.


• Problem‑solving skills with the ability to make sound decisions within scope.


• Ability to handle confidential information with discretion.


• Positive attitude with strong interpersonal and relationship‑building skills.


• Adaptability, flexibility, and the ability to prioritize changing demands.


• Basic technical troubleshooting skills for meeting and conferencing tools.


• Ability to lift or move 40 lbs. or greater.


• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.


• Ability to walk, bend, kneel, stand or sit for an extended period of time.

QUALIFICATIONS

• Education: High school diploma or equivalent required; Experience: Minimum of 1 year of experience in customer service, front desk operations, hospitality, or a related field.


• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with video conferencing tools (e.g., Teams, Zoom) Basic knowledge of office equipment and administrative systems

The Compensation range for this role is 23.00 to 25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

• Medical insurance


• Dental insurance


• Vision insurance


• 401(k) retirement plan


• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace.

We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy.

We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients.

We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together.

We actively promote teamwork, open communication, and the sharing of ideas.

By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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