Community Ambassador/Guest Services

Forrest Solutions LLC; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Community Ambassador/Reception & Meeting Coordinator to create a welcoming front‑desk experience, coordinate meetings and events, and support community engagement across teams.

You will manage calls, assist visitors, host meetings, and ensure smooth operations while upholding confidentiality and professional standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of experience in customer service, front desk, hospitality, or related field.
• Proficiency in Microsoft Office Suite; experience with video conferencing tools (Teams, Zoom).

Responsibilities

• Welcome visitors and community members professionally, ensuring a positive first impression.
• Engage with individuals to understand needs and provide information about services, amenities, and events.
• Manage front desk operations and maintain an organized reception area.
• Handle incoming calls, route inquiries, and ensure internal communication clarity.
• Coordinate and schedule meetings, ensuring participant availability and resources.
• Oversee meeting logistics: room setup, AV equipment, and catering.
• Prepare and distribute meeting materials and agendas.
• Provide technical support for virtual and in-person meetings.
• Plan and support community events, manage invitations and on-site execution.
• Facilitate cross-department communication and distribute community updates.
• Build relationships with community members for engagement and feedback.
• Participate in training to improve service delivery.

Skills

Customer service orientation

Verbal and written communication

Organizational skills

Multi-tasking

Attention to detail

Problem solving

Discretion with confidential info

Interpersonal skills

Adaptability

Relationship building

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Office Suite

Teams

Zoom

Job description

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Community Ambassador/Reception & Meeting Coordinator is responsible for creating a welcoming, inclusive environment while ensuring seamless front desk operations and coordination of meetings and events. This role reports to the Lead Office Services Associate or Client Relations Manager and serves as a key point of contact for visitors, residents, and internal teams. The position plays a vital role in enhancing community engagement and operational efficiency and is classified as non-exempt.

ROLES & RESPONSIBILITIES:

• Deliver a warm, professional welcome to all visitors and community members, ensuring a positive first impression.
• Engage with individuals to understand needs and provide accurate information about community services, amenities, and events.
• Manage front desk operations, maintaining an organized and professional reception area.
• Handle incoming calls, route inquiries appropriately, and ensure clear internal communication.
• Coordinate and schedule meetings, ensuring availability of participants and necessary resources.
• Oversee meeting logistics, including room setup, audiovisual equipment, and catering arrangements.
• Prepare and distribute meeting materials such as agendas, presentations, and supporting documents.
• Provide technical support for virtual and in-person meetings, troubleshooting issues as needed.
• Plan and support community events, managing logistics, invitations, and on-site execution.
• Facilitate communication across departments and distribute community updates through various channels.
• Build strong relationships with community members to encourage engagement and gather feedback for continuous improvement.
• Participate in ongoing training programs to enhance role effectiveness and service delivery.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong customer service orientation with a client-first mindset.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and familiarity with virtual meeting platforms.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Attention to detail with a high level of accuracy.
• Problem-solving skills with the ability to make sound decisions within scope.
• Ability to handle confidential information with discretion.
• Positive attitude with strong interpersonal and relationship-building skills.
• Adaptability, flexibility, and the ability to prioritize changing demands.
• Basic technical troubleshooting skills for meeting and conferencing tools.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: Minimum of 1 year of experience in customer service, front desk operations, hospitality, or a related field.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with video conferencing tools (e.g., Teams, Zoom) Basic knowledge of office equipment and administrative systems

Compensation

The compensation range for this role is $25.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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