Hospitality Associate

Forrest Solutions LLC; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO) #INDHP

Job summary

Opensity Solutions is seeking a Hospitality Associate to support executive concierges, space management, and staff in delivering top-tier catering and meeting support for high-level partner and client meetings. The role follows a Monday–Friday schedule from 7:30 a.m. to 4:30 p.m.

and involves on-site coordination, logistics, and data capture to optimize event operations. The position emphasizes professional demeanor, strong communication, multitasking in a fast-paced environment, and the ability

Qualifications

• High School Diploma required.
• 2-3 years’ experience in service industries such as hotel, restaurant, hospitality or event planning preferred.
• Strong technical skills: Microsoft Office, Google Docs, AV equipment.

Responsibilities

• Manage and confirm several large meeting rooms.
• Meet with clients to confirm logistics and conduct space walkthroughs.
• Capture data and report customer interactions.
• Coordinate IT, Facilities, Meeting Support, and Catering for events.
• Issue SEFs to staff detailing meeting and event logistics.
• Participate in weekly events meetings and update staff on upcoming events.
• Run daily set up worksheet reports and create weekly event sheets.
• Create weekly/monthly room usage reports.
• Check with clients before meetings to ensure needs are met.
• Verify occupancy and reclaim unused meeting space as appropriate.
• Coordinate catering and meeting requirements with Executive Assistants and Space Management Team.

Skills

Service mindset

Communication

Multitasking

Professional demeanor

Education

High School Diploma

Tools

Microsoft Office Suite

Google Docs

Audio/Visual equipment

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Hospitality Associate will work with client’s Executive Concierges, Space Management Team, and employees to ensure that catering is delivered, and meeting needs are met for high level partner and client meetings.

Schedule: Monday to Friday - 7:30a.m to 4:30p.m.

Job Functions

• Manage and confirm several large meeting rooms.


• Meet with the clients to confirm logistics and conduct walkthroughs of the space.


• Capture data and report customer interactions.


• Capturing information on IT, Facilities, Meeting Support, and Catering regarding the event.


• Issue SEF’s (special event forms) to the staff detailing meeting and event logistics.


• Participate in weekly events meetings and provide information to staff about the events coming up.


• Reports Runs daily set up worksheet reports


• Create weekly event sheets


• Create weekly/monthly rooms usage reports.


• Check with clients daily before their meeting/event starts to make sure they have everything they need.


• Verify occupancy of rooms and reclaim unused meeting space as appropriate.


• Coordinate catering and meeting requirements on the ground with Executive Assistants and Centralized Space Management Team.

Position Requirements / Experience / Education

• High School Diploma


• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred


• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)


• Able to stand for extended periods of time


• Works well in a fast-paced environment


• Good listening and professional demeanor


• Must be able to navigate clients of every professional level.


• Maintain an elevated level of professional appearance and demeanor


• Ability to lift or move 40 lbs. or greater


• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.


• Ability to walk, bend, kneel, stand or sit for an extended period of time

Competencies

• Client first mentality


• Demonstrates accuracy and attention to detail


• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing


• Solid decision-making skills within the scope of the position


• Ability to meet deadlines and work under pressure


• Excellent verbal and written communication skills are necessary.


• Actively listen and identify both spoken and unspoken needs


• Ability to use technology


• Prioritizing, flexibility, adaptability

The Compensation range for this role is 22.00 to 24.60 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance


• Dental insurance


• Vision insurance


• 401(k) retirement plan


• Paid Time Off (PTO) #INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

Follow Us: LinkedIn