Community Affairs & Strategic Accounts Manager II

Liberty; Salem (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Job summary

Liberty is seeking a community relations professional in New Hampshire to lead relationships with local officials and manage a portfolio of strategic customers. This role requires effective communication and the ability to handle multiple priorities in a fast-paced environment. Ideal candidates will have a Bachelor's degree and over 7 years of experience in business development or government affairs. The position offers a collaborative environment with competitive benefits, including a pension program and full insurance coverage.

Qualifications

• 7+ years of professional experience in business development, community relations, government affairs, or related field.
• Utility or adjacent industry experience preferred.
• Comfortable working in a fast-paced environment and juggling many priorities.

Responsibilities

• Builds and maintains relationships with local elected officials.
• Represents the company at targeted business, trade, and community events.
• Serves as a trusted point of contact for assigned strategic accounts.
• Coordinates with Operations, Billing, Engineering, and Regulatory teams.

Skills

Business development

Community relations

Government affairs

Strong communication

Relationship building

Education

Bachelor's degree or equivalent

Job description

Purpose

Supports Liberty’s New Hampshire business across its natural gas and electric service territories. Leads relationships with local elected officials, governing bodies, business organizations and other key stakeholders, and manages a portfolio of strategic customers, including large industrial and municipal accounts. Acts as Liberty’s lead representative in key communities, connecting the company, its largest customers, and local stakeholders. This role aligns customer needs, community priorities, and economic development opportunities with company commercial objectives for reliable, sustainable growth.

Accountabilities

• Builds and maintains relationships with local elected officials in key communities across the service territory, including mayors, town managers, and city council members. Proactively engages elected officials and other key stakeholders during outages or emergencies to ensure clear communication and operational continuity.
• Establishes a targeted plan for involvement in community and local organizations and supports development of annual charitable giving programs.
• Represents the company at targeted business, trade, and community events to strengthen visibility and partnerships.
• Works with municipal officials, chambers of commerce, and local development agencies on initiatives that support customer growth and community investment.
• Supports employee volunteer and outreach efforts that reflect company values.
• Supports storm and emergency response assignments, as needed.
• Serves as a trusted point of contact for assigned strategic accounts within each region, providing responsive service and proactive communication.
• Coordinates with Operations, Billing, Engineering, and Regulatory teams to ensure timely, accurate support.
• Builds strong relationships with customer executives and operators to anticipate needs and resolve issues quickly.
• Proactively engages customers during outages or emergencies as necessary to ensure clear communication and business continuity.
• Represents customer and community interests in internal planning and capital prioritization discussions.

Education and Experience

• Bachelor's degree or equivalent
• 7+ years of professional experience in business development, community relations, government affairs, or related field
• Utility or adjacent industry experience preferred
• Comfortable working in a fast-paced environment and juggling many priorities

Benefits

• Company funded Pension program
• 401k with Company match
• Full insurance benefits (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.