Operations Manager/ Community Adm

Willow Brooke Point Senior Living; Town of Wausau (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Mountain Terrace Senior Living is seeking an Operations Manager to oversee daily community operations and resident services in a welcoming, home-like environment.

This role partners with the Executive Director to maintain resident satisfaction, staffing, and regulatory compliance while leading a compassionate, service-focused team dedicated to quality care and exceptional customer service.

Qualifications

• Must meet education and qualification requirements established by state assisted living regulations.
• Must meet age requirements according to facility policy and state regulations.
• Must possess, or be willing to obtain, Assisted Living Executive Director certification within required state timeframes.
• Must successfully complete all required background checks, health screenings, and drug testing requirements.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Partner with the Executive Director to oversee daily community operations and resident services.
• Foster a positive, resident-centered culture focused on exceptional customer service and quality care.
• Build strong relationships with residents, families, employees, and community partners.
• Support recruitment, onboarding, training, coaching, and retention initiatives.
• Ensure adequate staffing levels to meet resident needs and regulatory requirements.
• Lead and motivate team members through communication, accountability, recognition, and professional development.
• Respond promptly and professionally to resident, family, and employee concerns.
• Ensure compliance with Resident Rights, HIPAA requirements, company policies, and state regulations.
• Collaborate with Wellness and Marketing to support resident admissions and occupancy goals.
• Participate in customer service planning meetings and quality improvement initiatives.
• Oversee maintenance, safety, appearance, and security of the community.
• Promote collaboration and teamwork across all departments.
• Serve as acting community leader in the absence of the Executive Director.

Skills

Leadership

Interpersonal skills

Communication

Organizational skills

Customer service

Problem solving

Education

Assisted Living Executive Director certification

State assisted living regulations education requirements

Job description

Mountain Terrace Senior Living is seeking an Operations Manager to join our community!

We are looking for a motivated, compassionate, and service-focused leader to support the daily operations of our assisted living community. This role partners closely with the Executive Director to create and maintain a welcoming, home-like environment where residents thrive, employees feel valued, and exceptional service remains the top priority.

The Operations Manager plays a key leadership role in supporting resident satisfaction, team development, regulatory compliance, staffing, customer service, and overall community operations. This position is ideal for someone who enjoys building strong teams, developing employees, solving problems, and making a meaningful impact every day.

Why Join Mountain Terrace Senior Living ?

At Mountain Terrace Senior Living , we are more than a workplace. We are a team dedicated to enriching the lives of our residents and each other. We believe exceptional resident care starts with supporting and investing in our employees.

We are guided by our CAPLICO Core Values :

- Celebration – We recognize and celebrate successes, big and small.
- Accountability – We take responsibility for our actions and commitments.
- Passion for Learning – We continuously seek growth, knowledge, and improvement.
- Love One Another – We treat residents, families, and teammates with compassion and respect.
- Intelligent Risk Taking – We encourage innovation and thoughtful problem-solving.
- Customer Second (Employee First!) – We believe caring for our team enables them to provide exceptional care for our residents.
- Ownership – We act like owners, taking pride in our work and the outcomes we create.

What You'll Do:

- Partner with the Executive Director to oversee daily community operations and resident services.
- Foster a positive, resident-centered culture focused on exceptional customer service and quality care.
- Build strong relationships with residents, families, employees, and community partners.
- Support recruitment, onboarding, training, coaching, and retention initiatives.
- Ensure adequate staffing levels to meet resident needs and regulatory requirements.
- Lead and motivate team members through communication, accountability, recognition, and professional development.
- Respond promptly and professionally to resident, family, and employee concerns.
- Ensure compliance with Resident Rights, HIPAA requirements, company policies, and state regulations.
- Collaborate with the Wellness and Marketing teams to support resident admissions and occupancy goals.
- Participate in customer service planning meetings and quality improvement initiatives.
- Oversee the maintenance, safety, appearance, and security of the community.
- Support achievement of budget, resident satisfaction, census, wellness, and employee retention goals.
- Promote collaboration and teamwork across all departments.
- Serve as the acting community leader in the absence of the Executive Director.

What We're Looking For:

- Leadership experience in assisted living, senior living, healthcare, hospitality, or a related field preferred.
- Strong interpersonal, communication, and conflict-resolution skills.
- Ability to build relationships with residents, families, employees, and community partners.
- Excellent organizational skills with the ability to manage multiple priorities.
- Commitment to delivering exceptional customer service.
- Ability to remain calm, professional, and solution-focused in challenging situations.
- Knowledge of assisted living operations and regulations preferred.
- Passion for serving seniors and creating a positive workplace culture.

Minimum Qualifications:

- Must meet all education and qualification requirements established by state assisted living regulations.
- Must meet age requirements according to facility policy and state regulations.
- Must possess, or be willing to obtain, Assisted Living Executive Director certification within required state timeframes.
- Must successfully complete all required background checks, health screenings, and drug testing requirements.
- Must be able to read, write, speak, and understand English.

Why You'll Love Working Here:

At Mountain Terrace Senior Living , you'll have the opportunity to make a meaningful impact on the lives of residents, families, and employees every day. We offer a supportive team environment, opportunities for professional growth, and the chance to be part of a community that truly lives its values.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.