Communications Technician (Police Dispatcher)

Columbus State Community College; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Columbus State Community College is seeking a Communications Technician to perform police dispatch duties, operating CAD and MARCS radios, monitoring safety cameras, alarms, and PA systems. You will respond to calls 24/7, log information, and provide customer service to students, faculty, and staff.

The role requires a high school diploma or GED, and some certifications will be pursued after employment. Opportunities include varied shifts, overtime, and collaboration with campus partners.

Qualifications

• High School Diploma or GED. An appropriate combination of education, training, coursework and experience may qualify a candidate.
• Dispatching Certification and LEADS Certification must be obtained.
• State Motor Vehicle Operator's License or ability to obtain access to work sites.

Responsibilities

• Operates CAD and MARCS radios; logs calls and information; dispatches personnel as needed.
• Maintains records and adheres to LEADS/OHLEG regulations and audits.
• Engages with campus and community to promote safety and assist with inquiries.
• Supports other departments during peak times and events.

Skills

Communication

Public safety operations

Customer service

Education

High School Diploma or GED

Tools

CAD

MARCS radios

Security cameras & PA systems

Job description

Compensation

Hourly $27.79

Job Overview

The Communications Technician performs police department dispatch duties to include operating MultiAgency Radio Communications (MARCS) radios, computer-aided dispatch (CAD), security cameras and public safety systems. Receives and responds to calls for service generated from telephone calls, system alarms, and customer interaction. Subject to call-in for twenty-four hours a day, seven days a week. An employee assigned to this classification works on one of three shifts and may be required to work holidays or evenings outside of scheduled workday. Works varied shifts as assigned and may be required to work overtime.

ESSENTIAL JOB FUNCTIONS

• Dispatch: Operates Computer Aided Dispatch (CAD) and MARCS radios; receives and responds to calls for service generated from telephone calls, system alarms, and customer interaction; enters necessary information in CAD and dispatches appropriate personnel; receives and transmits messages to law enforcement officers, emergency squads, fire departments, and other personnel; monitors radio messages and logs incoming and outgoing calls in CAD; provides continued communications as needed; accesses and utilizes various law enforcement and college databases and information systems to retrieve, enter, or verify information; operates and monitors safety systems including fire safety and electronic access alarm systems, security cameras, Public Address (PA) system, and campus emergency notification system; provides customer service to students, faculty, staff, administrators, and visitors of the College; accepts, logs, retrieves, and returns lost and found property; receives, resolves, or forwards complaints when reported to the police department; takes and forwards messages to police personnel.
• Administrative: Keeps complete and accurate records and documentation; complies with Law Enforcement Automated Data System (LEADS) and the Ohio Law Enforcement Gateway (OHLEG) rules and regulations and assists with LEADS and OHLEG audits; maintains confidentiality of sensitive information.
• Community Engagement: Collaborates with other campus and non-campus partners to identify and develop solutions to safety and security issues; participates in various campus events and activities that promote campus safety; engages in public contact via telephone, e-mail, or in person to take complaints, answer inquiries and provide assistance.
• Culture of Respect: Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
• Additional Duties & Responsibilities: Assists other college departments and personnel during peak times and special events that serve the college; may assist persons with mobility or other impairments; works assigned schedule and exhibits regular and predictable attendance; may be required to work weekends, holidays, or hours outside of the scheduled workday.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

High School Diploma or GED. An appropriate combination of education, training, coursework and experience may qualify a candidate.

LICENSES AND CERTIFICATIONS

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). Applicants must also have the ability to obtain and maintain required certifications: Dispatching Certification; LEADS Certification.

Employment Terms

Full Time/Part time: Full time. Union (If Applicable): Fraternal Order of Police. Scheduled Hours: 40.

CSCC has the right to revise this position description at any time.

There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. For more information on the Columbus State’s community impact, please check out our Community page. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at [e-mail]. For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work.

STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.

Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions).