Communications Technician - Full Time

Valley Health; Winchester (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health plan

Dental & vision insurance

Paid time off

Tuition assistance

Retirement match

Employee assistance program

Wellness program

On-site discounts

Job summary

Valley Health is seeking a Communications Technician to efficiently handle incoming calls, coordinate pages to physicians and VHS staff, and manage on-call schedules for physician practices and departments.

The role requires a high school diploma, strong customer service and communication skills, and proficiency with Word/Outlook. This on-site position emphasizes safety, multitasking, and alignment with Valley Health values.

Qualifications

• Customer service oriented with excellent communication skills.
• Proficiency in computer and typing 40-50 wpm.
• Working knowledge of Microsoft Word and Outlook.
• Ability to respond to multiple demands and use analytical skills.

Responsibilities

• Answer and transfer calls for the general public.
• Page physicians and VHS personnel as needed.
• Enter schedules and update web on-call for physician practices.
• Maintain a safe, clean work environment and support Valley Health values.

Skills

Customer service

Communication skills

Typing 40-50 wpm

MS Word & Outlook

Multitasking/analytical

Education

High school diploma

Tools

Microsoft Word

Outlook

Job description

As one of the nation’s Top 15 Health Systems, recognized by Premier and Modern Healthcare , Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department

VH CORP COMMUNICATIONS - 108341

Worker Sub Type

Regular

Work Shift

First Shift (United States of America)

Pay Range

$18.59 - $24.16

Job Description

The Communications Technician accurately handles answer/ transfer calls for the general public, communicates directions to different facilities for general public, pages physicians/ VHS personnel as needed, enters schedules and updates for Web on call for physician practices and departments. The Communications Technician is responsible for maintaining a safe and clean work environment, and communicating in support of Valley Health values.

Education
High school diploma or equivalency required

Experience
Former hospital department/call center operator or physician office experience preferred

Qualifications

• Customer service oriented and excellent communication skills required - Proficiency in computer and typing skills (40-50 wpm) required - Working knowledge of Microsoft Word and Outlook required - Ability to respond to multiple demands and use analytical

FLSA Classification
Non-exempt

Physical Demands
6 A Customer Service

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.