Communication Liaison, Emergency Department, Full Time, Day

01 The Valley Hospital; Paramus (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Tuition Assistance

EAP

Job summary

Valley Health System in Paramus is seeking a Communication Liaison to serve as a point of contact for referring physicians and to facilitate access to Emergency Department services. You will coordinate between physicians, specialists, programs, and patients to ensure timely care and smooth transitions.

Ideal candidates communicate clearly with diverse patients and families, demonstrate empathy, and navigate the health care system efficiently.

Qualifications

• Communication liaison role requiring empathetic, clear, professional interactions with patients, families and healthcare staff.
• Ability to navigate the healthcare system and coordinate with physicians, specialists, and ED programs.
• Strong written and verbal communication, grammar, and telephone etiquette are essential.
• Detail-oriented, self-motivated, and able to work with diverse populations.

Responsibilities

• Serve as a point of contact for referring physicians to assist with accessing ED services.
• Liaison between physicians, specialists, programs, and patients in the Emergency Department.
• Coordinate care and address patient needs to ensure timely access to services.

Skills

Interpersonal skills

Written communication

Verbal communication

Phone etiquette

Education

High school diploma

Associate degree preferred

Internal VHS experience welcome

Job description

POSITION SUMMARY

Serves as a point of contact for referring physicians to provide assistance with accessing services offered within VHS. Serves as a liaison between physicians, specialists, programs, and patients of the Emergency Department. Works in conjunction with the other health care professionals to evaluate and address the needs of patients to ensure timely access to services needed and optimize health and wellness.

EDUCATION

High school degree or equivalent, associate's degree preferred. In lieu of a degree a minimum of 1 year as an employee in VHS.

EXPERIENCE

The Communication Liaison must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrates excellent communication, organizational, and interpersonal skills. Pleasant and professional phone skills with good diction, tone, and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions is required. Must be able to use general office equipment including multi-line telephone system.

SPECIAL SKILLS

Highly adaptable with strong interpersonal skills, Sound written and verbal communication skills.

Job Location

The Valley Hospital-Paramus Shift Day (United States of America)

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays
• Paid Time Off (varies)
• Wellness Time Off
• Extended Illness Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Salary

Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits. Pay Range: $20.86 - $26.07 (per hour)

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.

Company Culture

Valley Health System is proud of our commitment to improving the lives of our patients, our staff, and the communities we serve. When you join Valley, you’re joining a team of people who believe in delivering quality care in a supportive environment where top performance is both nurtured and recognized. Our culture is built on going the extra mile, doing what’s right, and always striving to be better together.