Communications Tech 1

Schurz Communications, Inc.; Sun Lakes (AZ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) program with company match

Generous PTO program

Employer-paid disability benefits

Job summary

Schurz Communications, Inc. is seeking a Communications Tech 1 based in Sun Lakes, AZ. This role is crucial for providing customer support for broadband services, including installation, maintenance, and repairs of fiber optics.

Ideal candidates possess a strong customer service focus, a valid driver's license, and can handle the physical demands of the job. This full-time position comes with opportunities for growth and a comprehensive benefits package including 401(k) matching and generous PTO.

Qualifications

• 1-2 years of CATV, fiber installation, or relevant technical/electronic experience.
• Able to install and run fiber drops and terminate customer fiber services.
• Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.

Responsibilities

• Install, connect, upgrade, troubleshoot, and repair customer services.
• Maintain broadcasting system by testing and repairing defective sections.
• Educate customers about services provided.

Skills

Customer service

Installation and troubleshooting

Fiber optic splicing

Electronics knowledge

Computer skills (Word, Excel)

Education

High School Diploma or GED

Tools

Test equipment

Hand tools

Power tools

Job description

Description

At Orbitel Communications, we have the job for you! We have an immediate opening for a Communications Tech 1. This position is responsible for providing customer support and maintenance to broadband customers in their homes and businesses. This position will also splice fiber cables and cut terminals for new construction.

We are looking for motivated individuals who can deliver an exceptional “Orbitel Communications customer experience” that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await. Apply today to join the Orbitel team!

Title: Communications Tech 1

Location: Office located in Maricopa, AZ

Rate: $18.00/hour

Full-Time/Part Time: Full-Time

Reporting to: Technical Operations & Support Manager

Primary Responsibilities

• Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer provided services at residential and commercial locations.
• Maintain broadband system by testing to locate trouble, opening cable to replace or repair defective sections and closing or sealing cable.
• Splice cable to protector devices and central office main distribution frame and splice drop cable to the central office cable system.
• Educate customers in the services being provided and the proper use of equipment, propose solutions, and describe advantages of and sell additional services.
• Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED
• A valid Driver’s License and clean driving record is required
• 1–2 years of CATV, fiber installation, or other relevant technical/electronic experience.
• Able to install, troubleshoot, and repair customer products/services using knowledge of plant distribution, fiber systems, and customer equipment.
• Ability to install and run fiber drops, interior fiber pathways, and terminate customer fiber services.
• Able to locate and mark underground services utilizing test equipment, prints, and database mapping software.
• Splice and repair fiber, including fusion splicing, ribbon splicing, and prepping fiber terminals for activation.
• Knowledge and experience working with electronics, DC power, and fiber optic equipment.
• Able to properly operate small hand tools, power tools, and test equipment.
• Able to work independently and plan tasks to complete projects efficiently.
• Strong computer skills in Word and Excel.
• Able to accurately measure distances using tapes or other measuring devices.
• Able to differentiate between different sizes and colors of wires/cables.
• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms.
• Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.

Working Conditions

• Lift and carry up to 75 pounds.
• Walk over all types of terrain in all kinds of weather while carrying tools, equipment, and ladders.
• Kneeling, crouching, crawling, twisting, pulling, bending, pushing, and reaching above head.
• Work indoors in poorly ventilated areas such as attics during extreme heat.
• Exposure to dust, dirt, noise, and insects.
• On-call rotation every 3 weeks.
• Work schedules may adjust based on business needs.

Benefits

We offer a comprehensive benefits package, including:

• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

Strategic Objectives

• Attract, invest in, communicate with, and retain top talent.
• Innovate, partner, experiment and create a better future together.
• Continuously improve operating performance to ensure sustained growth.
• Dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.