Communications Team Lead, Full Time

Iredell Health System; Statesville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Iredell Health System is seeking a Communications Team Leader to oversee staff, monitor performance, attendance, and scheduling while supporting the Operations Manager with patient concerns and daily departmental operations.

The role includes a 3:00 PM–11:00 PM shift with rotating weekends, requiring strong communication, leadership, and multitasking abilities in a hospital setting.

Qualifications

• Associates degree required; Bachelor’s degree preferred.
• Management/leadership experience preferred.
• Experience in switchboard communications with VOIP systems preferred.
• Computer skills including knowledge of business software.
• Clerical experience preferred.
• Must have the ability to pay close attention to detail.
• Ability to multi-task
• Self-motivated
• Excellent customer service skills.

Responsibilities

• Oversee the communications staff, monitor their performance, attendance and schedule.
• Assist the Operations Manager with patient concerns, meetings, scheduling and maintaining day to day operational needs for the department.
• Shift: 3:00 PM - 11:00 PM, rotating weekends.

Skills

Management/leadership experience

Monitoring alarms/codes

Business software

Clerical experience

Attention to detail

Multi-tasking

Self-motivated

Excellent customer service skills

Education

Associate degree in related field

Bachelor’s degree

Tools

VOIP phone systems

Switchboard communications

Job description

The Communications Team Leader, is responsible for overseeing the communication staff and their responsibilities, monitoring their performance, attendance and schedule. The Communications Team Leader is responsible for assisting the Operations Manager with patient concerns, meetings, scheduling and maintaining day to day operational needs for the department.

Shift: 3:00 PM - 11:00 PM, rotating weekends

Requirements

• Associates Degree in a related field required; Bachelor’s Degree preferred.
• Management/leadership experience preferred.
• Previous experience in switchboard communications with working knowledge of VOIP phone systems, monitoring alarms/codes preferred.
• Computer skills including knowledge of business software.
• Clerical experience preferred.
• Must have the ability to pay close attention to detail.
• Ability to multi-task
• Self-motivated
• Excellent Customer Service Skills