Communications System Engineer – Voice Switching & Recording – Engineer Level 1

Veracity Engineering; New Jersey; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Tuition reimbursement

Job summary

Veracity Engineering is seeking a Communications System Engineer – Voice Switching & Recording to support the FAA’s NAS voice systems. The role emphasizes engineering, Test & Evaluation, and technical support across lifecycle stages.

The candidate will work with FAA personnel and contractors to ensure systems meet operational requirements in NAS facilities. The position requires extensive hands-on experience with VoIP, voice switching, and recording technologies, and will involve development of

Qualifications

• 20+ years of experience with voice switching and/or recording systems in NAS facilities.
• Experience supporting voice communications systems within ATCT, TRACON, ARTCC, and/or AFSS environments.
• Strong knowledge of VoIP technologies.
• Experience with WAN/LAN architectures and legacy NAS interfaces.
• Knowledge of power and grounding for electronic comms systems.
• Ability to develop, review, coordinate, and conduct test plans and test procedures.
• Experience identifying, documenting, tracking, and reporting PTRs and DRs.

Responsibilities

• Provide Test & Evaluation support across the FAA acquisition lifecycle (Early Evaluation, Investment Analysis, SI T&E, ISM T&E).
• Develop, coordinate, review, and execute voice communications test plans, test procedures, and test reports.
• Serve as a senior technical resource and Test Lead for Voice Switching and Recording system evaluations.
• Evaluate system performance against FAA requirements and applicable standards.
• Support testing of voice systems in ATCT, TRACON, ARTCC, and AFSS environments.
• Maintain documentation, test artifacts, project records, and KS N repositories.

Skills

Voice switching

Recording systems

VoIP

Test plans

Test procedures

WAN/LAN

Documentation

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Communications System Engineer – Voice Switching & Recording – Engineer Level 1

Facility/Facilities: New Jersey

Veracity Engineering is an industry leader in aviation engineering and management consulting. We apply proven principles and innovative approaches to solve tomorrow’s problems today. Since 2001, Veracity’s staff of experienced, passionate and creative professionals has provided our government and commercial clients with innovative solutions to modernize air traffic systems and advance global initiatives in safety, efficiency, and capacity.

Location: Atlantic City, NJ / FAA William J. Hughes Technical Center
Employment Type: Full-Time
Company: Veracity Engineering

Position Overview

Veracity Engineering is seeking a highly experienced Communications System Engineer – Voice Switching & Recording (Engineer Level 1) to provide engineering, Test & Evaluation (T&E), and technical support to the Federal Aviation Administration’s ATC Voice Communications Branch (ANG-E64).

The ATC Voice Communications Branch provides test and evaluation, requirements development, and performance analysis support for enterprise-level voice switching and recording programs managed by the FAA. The branch supports the acquisition, implementation, modernization, and life-cycle sustainment of mission-critical voice communications systems throughout the National Airspace System (NAS).

The successful candidate will provide senior-level technical expertise to help validate that Voice Switching and Recording systems meet the operational and technical requirements of FAA Air Traffic and Technical Operations personnel. This position requires extensive hands‑on knowledge of voice communications systems operating within FAA facilities and the ability to support complex testing efforts throughout the system acquisition lifecycle.

Key Responsibilities

• Provide Test & Evaluation (T&E) support across the FAA acquisition lifecycle, including:
  • Early Evaluation
  • Investment Analysis T&E
  • Solution Implementation (SI) T&E
  • In-Service Management (ISM) T&E
• Develop, coordinate, review, and execute voice communications test plans, test procedures, and test reports.
• Serve as a senior technical resource and, when required, Test Lead for Voice Switching and Recording system evaluations.
• Evaluate system performance against FAA operational requirements, technical requirements, and applicable communications standards.
• Support testing and analysis of voice switching and recording systems deployed within:
  • Air Traffic Control Towers (ATCT)
  • Terminal Radar Approach Control facilities (TRACON)
  • Air Route Traffic Control Centers (ARTCC)
  • Automated Flight Service Stations (AFSS)
• Support testbed, laboratory, facility, and operational site development and maintenance activities.
• Analyze telecommunications and networking interfaces including VoIP, WAN/LAN, and legacy NAS communications interfaces.
• Evaluate power, grounding, connectivity, and electronic communications performance requirements.
• Identify system deficiencies and support the development, tracking, analysis, and closure of Problem Trouble Reports (PTRs) and Deficiency Reports (DRs).
• Support FAA system modernization and NextGen initiatives involving voice communications infrastructure.
• Coordinate with FAA engineers, program offices, contractors, test personnel, Air Traffic representatives, and Technical Operations stakeholders.
• Maintain technical documentation, test artifacts, project records, and applicable KSN repositories.
• Assist program and project leadership with technical status, schedule, risk, cost, and quality reporting.

Experience supporting one or more FAA voice communications programs is highly desirable, including:

• Voice over IP Communications Enterprise (VoICE)
• Future Flight Service Program (FFSP)
• UAS Air-to-Ground NAS Communications Study (UAS A/G)
• Air-Ground Media Gateway System (AGMGS)
• NAS Voice Recorder Program (NVRP)
• Interim Voice Switch Replacement (IVSR)
• Conference Control System – Warrenton (CCS-W)
• Rapid Deployment Voice Switch (RDVS)
• Enhanced Terminal Voice Switch (ETVS)
• Voice Switching and Control System (VSCS)
• Voice Training and Backup System (VTABS)

Required Qualifications

• 20+ years of experience with voice switching and/or recording systems used within National Airspace System facilities.
• Demonstrated experience supporting voice communications systems within ATCT, TRACON, ARTCC, and/or AFSS environments.
• Strong knowledge of telecommunications and Voice over Internet Protocol (VoIP) technologies.
• Experience with WAN/LAN architectures, networked communications systems, and legacy NAS communications interfaces.
• Knowledge of power and grounding requirements applicable to electronic communications systems.
• Demonstrated understanding of communications system performance and operational requirements within the NAS.
• Experience developing, reviewing, coordinating, and conducting test plans and test procedures.
• Experience identifying, documenting, tracking, and reporting PTRs and DRs.
• Ability to analyze technical requirements, test results, system deficiencies, and operational impacts.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications for requirements tracking, technical analysis, documentation, and reporting.

Preferred Qualifications

• Previous experience serving as a Test Lead for FAA voice communications or related NAS systems.
• Knowledge of EUROCAE VoIP standards, particularly:
  • ED-136 – VoIP ATM System Operational and Technical Requirements
  • ED-137 – Interoperability Standards for VoIP ATM Components
  • ED-138 – Network Requirements and Performance for VoIP ATM Systems
• Demonstrated knowledge of NAS Architecture, NAS modernization, and FAA NextGen programs.
• Experience developing and maintaining KSN repositories and FAA technical documentation.
• Prior experience supporting FAA acquisition, implementation, verification, validation, or life-cycle sustainment activities.
• Experience working directly with Air Traffic, Technical Operations, FAA program offices, and technical stakeholders.

What Veracity Offers

Veracity Engineering supports some of the FAA’s most complex and mission‑critical aviation systems. We are committed to professional growth and provide competitive health benefits, paid time off, 401(k) matching, tuition reimbursement, and opportunities to support the modernization of the National Airspace System.

U.S. work authorization and successful completion of applicable background/suitability requirements are required.

Veracity Engineering is an Equal Opportunity Employer.

At Veracity, we want our employees to excel and grow professionally. With an emphasis on continuing education, we demonstrate our commitment to employee growth and development by providing tuition reimbursement for education and certifications. In addition to tuition reimbursement, we offer one of the best benefits packages in the industry: competitive health benefits package, paid time off, 401K matching, and vested from day one to name just a few of our benefits and perks.

U.S. Eligibility Requirements (Standard for all U.S. Positions)

• Interested candidates must submit an application and resume/CV online to be considered.
• Must be 18 years of age or older.
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
• Must have unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Veracity hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non‑immigrant work authorization (F, J, H, or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on the shortage of qualified candidates with a particular skill. Veracity will require proof of work authorization.
• Must be willing to execute Veracity’s Confidentiality and Non‑Disclosure Agreement which requires, among other things, post‑employment obligations relating to non‑solicitation, confidentiality, and non‑disclosure

Veracity believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, veteran status, gender, gender identity/expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Veracity will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.