Communications Specialist-Night Shift

Socket.dev; Harrisburg (Dauphin County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent benefits

Friendly team

Positive work environment

Job summary

UPMC in Harrisburg is hiring a Full-Time Communications Specialist to support the office. The role requires EMT/Paramedic licensure or NREMT certification, and involves night shifts 7pm-7am on a rotating 12-hour schedule.

Responsibilities include reporting injuries, documenting in dispatch systems, coordinating with transport teams and hospitals, maintaining confidentiality, and providing clear customer service under pressure. Weekend and holiday availability is required.

Qualifications

• Current and valid Paramedic license (PA) or NREMT-P preferred.
• BLS/CPR certification within 30 days of hire.
• Emergency operations/dispatch center experience preferred.

Responsibilities

• Reports injuries and completes the appropriate documentation to a supervisor promptly.
• Coordinates communications between transport teams, faculty physicians, and referring and receiving hospitals.
• Documents and retrieves information/data on computer networks including interventions and patient care information.
• Maintains confidentiality of patient information at all times.
• Adheres to scheduling requirements, including shift requests and on-call duties.

Skills

EMT/Paramedic

EMS dispatching

On-call availability

Strong communication

Job description

Do you have a valid EMT, EMD license or have a NREMT certificate?

If so, join our team of Life Changers!

UPMC is hiring a Full-Time, Communications Specialist tosupport the office in Harrisburg.

Schedule: Night Shift 7pm-7am

12-hour rotating schedule with a 36-hour and 48-hour week.

Weekend and holiday availability is required for those that fall on your scheduled days.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Responsibilities

• Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor promptly.
• Documents unusual operational matters in the dispatch record and /or special report system as warranted.
• Performs all assigned duties
• Collects and promptly processes request information including demographics, medical necessity, and other necessary information.
• Reflects a positive attitude to the customer in a high-stress environment at all times, with a clear understanding of who the customer is.
• Utilizes appropriate safety channels to report safety concerns and uses tools available to enhance a safe work environment
• Responds promptly and efficiently to requests for service (air and ground).
• Demonstrate competency in resident dispatch response procedure and documentation.
• Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio, or other appropriate communication methods
• Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.
• Coordinate communications between transport teams, faculty physicians, and referring and receiving hospitals.
• Document and retrieve information/data on computer/network systems including interventions, and other pertinent patient care information on time.
• Ensures confidentiality of patient information at all times.
• Adheres to rules for scheduling, including schedule requests, minimum time, and availability.

Seek guidance from the Communications Supervisor as needed for unusual operational circumstances or guidance regarding policy decisions.

Experience

• Experience as an EMT or Paramedic with an EMS agency or 911 Communications Center Experience.
• Positive interpersonal communication skills can work productively and effectively within a complex environment, handle multiple/changing priorities, and operate a computer.
• Must be willing to work various shifts as assigned and be available for regular on-call shifts.
• Emergency operations/dispatch center experience. (preferred)

Licensure, Certifications, and Clearances

• A current and valid Paramedic in the Commonwealth of Pennsylvania or NREMT-P certification. (preferred)
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) within 30 days of hire
• Act 34
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Certified Emergency Medical Dispatcher (APCO) OR Certified Emergency Medical Dispatcher (IAED) OR Emergency Medical Technician (EMT) OR National Registry Emergency Medical Technician (NREMT) OR Paramedic

UPMC is an Equal Opportunity Employer/Disability/Veteran