Communications Specialist (CMMSPC-06)

Ultipro; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits package

$0 medical plan option

401(k) with match

Generous paid time off

Free meals, snacks, drinks, gym access

Job summary

New Freedom is seeking a Communications Specialist I to mentor individuals involved in reentry, manage correspondence, navigate resources, and provide practical support for successful community reintegration. You will engage via letters, calls, and approved channels, coordinate curriculum, and connect participants with housing and recovery resources.

Ideal candidates have strong communication skills, empathy, and the ability to manage detailed records while maintaining professional boundaries.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and maintain accurate records.

Responsibilities

• Communicate with participants via letters, calls, email, and approved channels.
• Provide mentorship, curriculum, resources, and reentry guidance.
• Identify housing, recovery, community, and other reentry resources for participants.
• Process correspondence and maintain participant records in Salesforce.
• Monitor participant information for needs, progress, concerns, and barriers.
• Collaborate with ADCRR personnel, families, partners, and internal departments.
• Meet documentation, quality, productivity, and departmental expectations.

Skills

Strong written and verbal comms

Organization & time management

Empathy & boundary setting

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Salesforce

CRM systems

Job description

• Pay or shift range: $20 USD to $23 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.


• Full-Time


• Requisition #: COMMU002258

Description

Join New Freedom – Where Second Chances Become Bright Futures

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About Us

At New Freedom, successful reentry begins long before release. As a Communications Specialist I, you’ll build meaningful connections with individuals who are incarcerated, providing mentorship, resources, encouragement, and practical reentry support that helps them prepare for their next chapter.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package


• $0 medical plan option + employer-supported coverage


• 401(k) with match


• Generous paid time off


• Free meals, snacks, drinks, gym access


• A mission that matters—and a team that works hard to deliver on it

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About the Role

The Communications Specialist I provides mentorship, correspondence, resource navigation, and reentry preparation support to individuals who are currently incarcerated. Through letters, telephone calls, electronic communication, curriculum, and resource sharing, this role helps participants identify needs, prepare for release, and connect with resources that support successful community reintegration.

This role is ideal for someone who:

• Believes in second chances and successful community reentry


• Is an excellent written and verbal communicator


• Builds supportive relationships while maintaining strong professional boundaries


• Is organized and comfortable managing detailed records and correspondence


• Enjoys connecting people with resources and practical solutions


• Brings empathy, accountability, consistency, and follow-through to their work

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What You’ll Be Responsible For

• Communicating with participants through letters, calls, email, and other approved channels


• Providing mentorship, approved curriculum, resources, and reentry guidance


• Helping participants identify housing, recovery, community, and other reentry resources


• Processing correspondence and maintaining accurate participant records in Salesforce


• Monitoring participant information for needs, progress, concerns, and reentry barriers


• Collaborating with ADCRR personnel, families, community partners, and internal departments


• Meeting documentation, quality, productivity, and departmental expectations

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What Success Looks Like

• Participants receive consistent, professional, and meaningful communication


• Correspondence and participant records are accurate, timely, and complete


• Participants gain access to relevant resources and practical reentry information


• Reentry needs and barriers are identified and appropriately communicated


• Professional and ethical boundaries are consistently maintained


• Communication helps participants remain engaged, accountable, and prepared for successful release

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What We’re Looking For

• High school diploma or GED


• Must be 21 years of age or older


• Relevant experience or demonstrated knowledge of incarceration, corrections, reentry, recovery, peer support, criminal justice, or human services


• Working knowledge of recovery principles and community reentry needs


• Strong written and verbal communication skills


• Strong organization, time management, attention to detail, and problem-solving skills


• Ability to develop supportive relationships while maintaining professional boundaries


• Intermediate proficiency with Microsoft Office, Salesforce or comparable CRM systems, and related technology


• Two or more years of relevant reentry, corrections, recovery, behavioral health, peer support, mentoring, or human services experience preferred


• Relevant lived experience related to incarceration, reentry, or recovery and Peer and Recovery Support Specialist certification preferred


• Experience communicating with incarcerated or justice-involved populations preferred


• Experience with ADCRR or another correctional system preferred


• Knowledge of Arizona housing, recovery, employment, behavioral health, and community resources preferred

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Environment + Physical Demands

This position works primarily in professional office, reentry-services, administrative, and participant-support environments and involves significant correspondence, telephone communication, electronic communication, data entry, and records management. Occasional local travel may be required.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Extended periods of computer, correspondence, and telephone work


• Frequent use of CRM systems, scanners, and standard office equipment


• Frequent written, verbal, and electronic communication


• Periods of standing, walking, reaching, and movement throughout office or program environments


• Occasional movement of curriculum, files, supplies, or equipment weighing up to 20 pounds

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

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New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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\"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission\"—to turn second chances into powerful comebacks.

Travel Required

Yes . Occassional/local

Qualifications

Skills

Required

Legal/Justice Involvement Advanced

Effective interpersonal skills Advanced

Intermediate

Preferred

Advanced

Lived Experience Advanced

Behaviors

Required

Enthusiastic : Shows intense and eager enjoyment and interest

Loyal : Shows firm and constant support to a cause

Team Player : Works well as a member of a group

Functional Expert : Considered a thought leader on a subject

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter : Inspired to perform without outside help

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better in General Studies or related field.

Experience

Required

Relevant experience or demonstrated knowledge related to incarceration, corrections, reentry, recovery services, peer support, criminal justice, human services, or a related area

Working knowledge of recovery principles and community reentry needs

Strong written and verbal communication skills, including the ability to communicate professionally through correspondence

Strong