Communications Specialist - Business Systems

Coastal International Security, Inc; Los Alamos (NM); Hybrid; USD 226,367,000 - 234,963,000; Full time

Job summary

Coastal International Security, Inc. seeks a Communications Specialist 4 to lead business systems communications for a major ERP transformation at a national lab.

The role focuses on strategic and tactical communications, change management, and cross-functional collaboration with leadership and partners. You will plan communications across multiple workstreams, deploy implementation strategies, and ensure timely, clear messaging about the transition to SAP S/4HANA and related data integration

Qualifications

• Bachelor’s degree in English, Journalism, Communications, or a related field with 12+ years of experience, or equivalent.
• Thorough editing and writing skills with strong attention to grammar and punctuation.
• Experience leading enterprise-wide communications for large transformations, including SAP S/4HANA.

Responsibilities

• Develop and manage strategic communications for ERP transformation initiatives.
• Coordinate multi-channel campaigns and executive communications with leadership.
• Guide content creation and ensure messaging consistency across programs.

Skills

Excellent writing

Editing proficiency

English grammar

Project management

Multichannel communications

Executive communication

SAP S/4HANA exposure

Leadership with leadership

Content strategy

AI content review

Education

Bachelor’s degree in English, Journalism, Communications

12+ years relevant experience

Tools

Microsoft Word

Generative AI tools

Prompt engineering

Job description

Communications Specialist 4 - Business Systems Communications Lead, ERP Transformation (DOE/LANL)

Location: Santa Fe and Los Alamos, NM | Hybrid, 3 days onsite per week; candidates preferably within a 2-hour commute

Compensation: $79 - $82/hr

Citizenship: U.S. Citizenship Required

Clearance: DOE Q Clearance required; must be able to obtain and maintain

What You Will Do

Here’s an exciting opportunity to develop and manage communications that will guide one of the nation’s premier national security laboratories through a major, multiyear transformation. Los Alamos National Laboratory’s Business Management Directorate encompasses essential financial and administrative functions and is central to accomplishing the Laboratory’s national security mission. As a Business Systems Communications Lead, you will oversee and develop strategic and tactical communications for an important organizational change management component of the Lab’s effort to replace its legacy ERP business system with a modern enterprise platform. This transformation will improve workflows and unify processes and data under SAP S/4HANA, including integrating customized applications across organizations, and support more efficient, data-driven operations.

Working in tandem with the Program Change Manager, this role serves as a key communications advisor to project leadership, workstream leads, system integrator partners, and engagement teams. You will lead communications planning across multiple workstreams and execute and deploy implementation strategies, helping teams anticipate communications needs and engage employees Lab-wide throughout the transition. The Communications Lead will also collaborate with critical internal partner organizations and external stakeholders throughout the project’s implementation.

You will coordinate the efforts of Lab multi-media staff, contribute to content development for internal audiences, including employees, managers, and other stakeholders, across a variety of channels, and maintain communication protocols across the program team. Functional team members and organizational business communications will look to you for collaboration and support. In this role, you will help maintain consistent messaging and manage key communications vehicles, ensuring employees receive clear, timely information about upcoming changes, how staff may be affected, and how they will be supported and prepared for the transition to the new system.

What You Need

Minimum Job Requirements

• Thorough knowledge of English grammar and punctuation, and extensive experience in editing and writing
• Advanced proficiency using Microsoft Word, and a baseline understanding of generative AI tools, prompt engineering, evaluating AI-generated content for accuracy and quality, and applying AI responsibly within organizational policies
• Strong communication skills and project management experience with large, enterprise-wide initiatives
• Excellent writing and editing ability, with sound judgment and the ability to work as a trusted partner to leadership
• Proficiency in assessing challenges and creating and executing multi-channel communication campaigns that achieve specific, measurable goals
• Experience working with executive-level leaders on a wide variety of projects and products, with the ability to capture an executive’s voice and create successful communication materials, such as quotes or correspondence, without significant oversight
• A track record of strategically integrating multimedia content (photos, video, and graphics) into campaigns that reach any audience and drive results
• Bachelor’s degree in English, Journalism, Communications, or a physical, life, or social science, and a minimum of 12 years of relevant experience, or an equivalent combination of education and experience
• Prior work on a multi-functional, large-scale business transformation project involving SAP S/4HANA is required
• Some experience leading and coordinating cross-functional teams with diverse skillsets and organizational backgrounds to support key business objectives is helpful

Desired Qualifications

• Experience working in a national laboratory or other large government organization
• Experience with procedures and other process or policy documents related to facility operations
• Ability to recognize and coordinate responses to potential third-party relationships that may be affected by the project
• Understanding of, and some experience in, organizational change management principles and how to craft communications, including newsletters, that support employee adoption and engagement
• Preference given to candidates who have previously worked on a multi-functional, large-scale business transformation project

Note to Applicants

For full consideration, please submit a detailed cover letter with your resume addressing all required and desired skills. Please include the job number (JP3315) and your name in the filename for your cover letter. Applications without cover letters will not be considered. Applicants may be asked to perform a writing test.

Work Schedule

The work location for this position is hybrid, with 3 days onsite per week, and is located in Santa Fe and Los Alamos, NM. Candidates are preferably located within a 2 hour ground commute of this location. All work locations are at the discretion of management and can change at any time with appropriate notice.

Mandatory Requirements - Read Before Applying

• S. Citizenship required, must be able to obtain and maintain a DOE Q Clearance
• Bachelor’s degree in English, Journalism, Communications, or a physical, life, or social science required, and 12+ years of relevant experience, or an equivalent combination of education and experience
• Prior experience on a multi-functional, large-scale business transformation project involving SAP S/4HANA required
• Must be able to work onsite 3 days per week in Santa Fe or Los Alamos, NM; candidates preferably within a 2 hour ground commute
• A detailed cover letter addressing all required and desired skills must be submitted with the resume, applications without one will not be considered