Communications Specialist

U.S. Department of Veterans Affairs; Walla Walla (WA); Hybrid; USD 75,000 - 97,000; Full time

Benefits offered by this job

Telework eligible

Job summary

U.S. Department of Veterans Affairs in the United States seeks a Communications Specialist to establish and manage comprehensive communications plans for My HealtheVet and Secure Messaging programs.

The role focuses on audience identification, messaging, and multi-channel dissemination to support change management and project updates. You will develop training, coordinate staff education, and collaborate with VISN and national program offices to improve workflows and engagement, while delivering

Qualifications

• Develop and manage communication and outreach plans.
• Lead implementation and training for health programs.
• Collaborate with stakeholders to improve workflows.

Responsibilities

• Leads implementation of My HealtheVet and Secure Messaging programs.
• Develops and manages communication and outreach plans.
• Coordinates My HealtheVet training for Veterans and employees.
• Monitors program performance and reports progress to leadership.
• Maintains web content and social media communication activities.

Skills

Communication planning

Outreach

Project coordination

Training coordination

Job description

• Department: Department of Veterans Affairs

This position is responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress.

Key Responsibilities

Duties will include, but are not limited to: Leads implementation of My HealtheVet and Secure Messaging programs. Develops and manages communication and outreach plans. Coordinates My HealtheVet training for Veterans and employees. Assesses training and educational needs to support program goals. Develops and updates facility implementation plans and strategies. Monitors program performance and reports progress to leadership.

Analyzes utilization data, participation trends, and customer needs. Recommends solutions to improve program effectiveness and engagement. Designs and executes marketing and promotional campaigns. Develops articles, brochures, presentations, and multimedia materials. Maintains web content and social media communication activities. Delivers presentations to staff, Veterans, caregivers, and community groups. Serves as liaison with VISN and national program offices.

Manages multiple projects, priorities, and deadlines simultaneously. Collaborates with clinical and administrative stakeholders to improve workflows and support program objectives Work Schedule: Monday thru Friday 7:30-4:00 Telework: AD-HOC Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD801960 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $74678 – $97087/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-26.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.