Communications Specialist

HealthTrust Performance Group; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) Plan with match

Employee Stock Purchase Plan

Education assistance

Paid time off program

Job summary

A healthcare organization is looking for a Communications Specialist to manage member-facing contract communications. Key responsibilities include developing contract packages and ensuring accuracy in communication. The ideal candidate has strong organizational, communication, and analytical skills, with preferred experience in GPO contract operations. This role requires attention to detail, critical thinking, and the ability to work independently without management review. Opportunities for career growth with comprehensive benefits are offered.

Qualifications

• Detail-oriented and highly organized.
• Proven ability to manage multiple tasks and meet deadlines.
• Excellent interpersonal skills with a focus on customer service.

Responsibilities

• Manage all member-facing contract communications.
• Develop and update contract packages for various business units.
• Collaborate with Sourcing and Legal teams to ensure compliance.

Skills

Organizational skills

Communication skills

Analytical skills

Critical thinking

Project management

Education

Experience with GPO contract operations

Knowledge of Dreamweaver and HTML

Tools

MS Office (Excel, Word)

Job description

Are you detail-oriented, highly organized, and passionate about delivering accurate, timely information? Join our team as a Communications Specialist, where you’ll play a critical role in managing member-facing contract communications and driving operational excellence.

ABOUT US

HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

THE ROLE

The Communications Specialist is responsible for all member-facing contract communication information available through our member portal. This includes the independent development of the complete contract package for every agreement in the portfolio, as well as the weekly response, distributed to announce new contracts, contract changes, or critical information pertaining to product recalls. In addition, this individual develops various reports that are used externally with members and internally to drive operations of the organization.

WHAT YOU WILL DO IN THIS ROLE

• Independently develops Contract Packages and updates the member portal for Commercial, Core GPO, SourceTrust and Pharmacy business units. Contract package documents include the Contract Summary/FAQ, Price File, Cross Reference, Value-Adds, Letters of Commitment, Standardization Incentive Programs, and other documents as applicable to the agreement.
• Independently develops documentation, and assures accuracy of all documents received in preparation of the contract package, by analyzing the information, collaborating with the Negotiator/Portfolio Specialist and Supplier. Edits all documents as necessary to assure accuracy and consistency in accordance with the agreement.
• Consistently meets deadlines for all member communications
• Ensures that all Contract Packages are consistent with HealthTrust established marketing and brand guidelines.
• Develops all communications independently and in accordance with establish protocol. This is critical to the role as there is no management review of the final products before publishing.
• Performs peer review of contract package documents to assure quality and consistency.
• Provides guidance to the Sourcing team regarding required documentation, communication process and required timelines for publication.
• Authors the announcement articles, and leads the communication process through collaboration with the negotiator to jointly meet the established timeframe for communication to the HealthTrust membership.
• Actively participates in contracting Functional Team meetings and Implementation meetings regarding contract package requirements for the membership.
• Proactively identifies incomplete, inaccurate, or unclear information, and promptly communicates these areas of concern with the Sourcing team to prevent delays in the timeline.
• Develops the contract change reports weekly or per established schedule. This process is the method utilized to communicate updates regarding products that have been added or deleted to a contract, price changes, catalog number changes, contract extensions and contract expirations. Numerous HealthTrust systems are queried for the required information. The following reports are refreshed and published: Summary Change Report, Detail Change Report, Contracts by Vendor, National Contract Listing, Conversion Report, Contracting Calendar, SIP Report, Extension Report.
• Coordinates and collaborates with Sourcing and Legal teams to develop contents. Assures that all material is accurate, current, and that it meets all established format requirements
• Coordinates and collaborates with HealthTrust Webmaster team to assure that the articles and contents are submitted, formatted, and processed as necessary for timely inclusion in the HealthTrust Response and HealthTrust Pharmacy Response.
• Reviews and proofs the final version of all HealthTrust Responses prior to publication to the membership.
• Responds to inquiries from members that are sent to the Corp Communications Coordinator inbox, or through HealthTrust Customer Service.
• The member portal is web based and requires experience with web content management
• Assures that several areas on the Member Portal are current with updated contents, including the Contracting page (Contract Package contents) and also the News page.
• Updates contract information as needed, in collaboration with the negotiator and supplier.

WHAT YOU WILL NEED FOR THE ROLE

• GPO contract operations experience preferred
• Excellent interpersonal, organization, computer and analytical skills
• Demonstrated excellent oral and written communication skills
• Knowledge of Dreamweaver and HTML
• Experience in project management or data management highly preferred.
• Critical thinking and ability to trouble-shoot and continually refine processes
• Solid knowledge of MS Office products, particularly Excel and Word.

BENEFITS

HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.