Communications Specialist

OSF HealthCare; Dixon (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

OSF HealthCare in Dixon, IL is seeking a Communication Specialist to provide telephone assistance to team members, patients and the public in a timely and professional manner. The role includes keeping physician call schedules, out of hospital personnel lists, and all related lists up to date to ensure efficient communication channels.

The position is 18 hours per week with specific Tue/Fri shifts, requiring a High School diploma or GED and at least 1 year of customer service experience.

Qualifications

• 1 year of customer service experience.
• Excellent interpersonal and communication skills.
• Strong analytical and problem solving skills.
• Detail oriented work approach.

Responsibilities

• Provide telephone assistance to team members, patients and the general public in a timely and professional manner.
• Keep physician call schedules, out of hospital personnel lists, and other contact lists up to date.
• Respond quickly to emergent calls following established protocol to page or route as needed.

Skills

Customer service

Interpersonal communication

Analytical thinking

Problem solving

Detail oriented

Education

High School / GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Dixon,IL

Monday and Friday 7:30am-2:30pm Tuesday 12:30p-5:30p

18 hours a week

POSITION SUMMARY: The Communication Specialist will provide telephone assistance to team members, patients, physicians and the general public in a timely and professional manner. They will be the keeper of the physician call schedules, out of hospital personnel lists, administrative call lists, and all miscellaneous lists used to contact people or services needed by Hospital personnel. This position will also respond to all emergent calls quickly and efficiently, following outlined protocol to page.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School/GED
• Experience: 1 year of customer service experience.
• Other skills/knowledge: Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS:

• Experience: 1 year clerical work experience.
• Experience in telephone or Switchboard operations.
• 1 year experience in a healthcare related phone system operation

OSF HealthCare is an Equal Opportunity Employer.