Communications Operator, Part-Time, Second & Third Shift

Guidehouse Inc.; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

401(k) Retirement Plan

Life Insurance

Discretionary bonus potential

Tuition Reimbursement

Professional Development

Employee Referral Program

Job summary

Guidehouse is seeking an Admitting Representative to manage the main switchboard, answer questions, assist with patient registrations, and coordinate emergency codes in a hospital setting.

The role requires customer service experience, ability to work independently, and bilingual Spanish is a plus. Shifts rotate including evenings and weekends. The annual salary range and comprehensive benefits are provided.

Qualifications

• High school graduate or equivalent.
• 1 year of experience in customer service, call center, or healthcare.

Responsibilities

• Manage inbound and outbound calls on the main switchboard/PBX.
• Answer basic questions about hours, directions, and contacts.
• Assist with patient registrations and monitor patient status in the EMR.
• Coordinate emergency codes and disaster procedures.
• Mentor new associates and support orientation.

Skills

Customer service

Call center experience

Healthcare knowledge

Spanish bilingual

Education

High School Diploma (GED)

Job description

Job Family

Admitting Representative

Travel Required

None

Clearance Required

None

What You Will Do

• The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.
• Handles basic questions about the business, including hours of operation, directions, and contacts.
• Coordinates emergency codes and disaster control procedures.
• Monitors and updates patient status changes within electronic medical record.
• Assists with the registrations of patients as needed.
• Must be able to use overhead paging system to communicate information and locate hospital personnel.
• Monitors the temperature, humidity, and pressure of various hospital equipment.
• Serves as a mentor to new associates and assists in new employee orientation.
• Critical thinking, sound judgment, and strong problem-solving skills.
• Ability to function independently and manage own time and work tasks.
• Team oriented, open-minded, flexible, and willing to learn.
• Performs other duties as assigned.
• Excellent communication and outstanding customer service and listening skills

This position will alternate shifts between 2:00 PM-10:30 PM and/or 10:00 PM-6:30 AM. Employees are required to work alternating weekends and holidays as part of the regular schedule.

The assigned schedule will be established in advance and will include the applicable shifts, alternating weekend rotation, and holiday coverage requirements.

What You Will Need

• High School graduate or equivalent (GED)
• 1 year of experience in Customer Service, Call Center, and/or Healthcare

What Would Be Nice To Have

• Bilingual in Spanish

Annual Salary Range

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.