Communications Operator Lead

RWJBarnabas Health; Hamilton (NJ); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Voluntary Benefits

Discounts Through Partners

Job summary

RWJBarnabas Health is seeking a Communications Operator Lead to oversee the day-to-day operations of the hospital's telecommunications and emergency communications systems. You will supervise a team of Communications Specialists, ensuring timely, accurate internal and external communications across the hospital.

The role requires 3-5 years in healthcare communications, 1-2 years in supervisory roles, and a strong background as a telephone operator or receptionist.

Qualifications

• High school diploma is required.
• Minimum 3-5 years of experience in a hospital or healthcare communications setting.
• At least 1-2 years of supervisory or team lead experience.
• Proven experience as a telephone operator, receptionist, or communications role, preferably in a healthcare setting.

Responsibilities

• Lead, schedule, and supervise the daily activities of communications staff.
• Participate in the training of new communication specialists.
• Monitor staff performance, provide coaching and feedback, and conduct evaluations.
• Develop and maintain training programs for new and existing staff.
• Assist staff with complex, difficult or high priority calls, if needed.
• Ensure all incoming and outgoing calls are handled efficiently, courteously, and in accordance with RWJBH policy and procedures.
• Oversee the overhead paging system and ensure accurate, timely delivery of messages, overhead announcements, and alerts.
• Maintain and regularly update staff directories, department contacts, and on-call schedules.
• Monitor call logs and reports to ensure performance metrics and quality standards are met.
• Ensure all staff are trained and competent in emergency code procedures (e.g,Medical, Facility and Security Alerts).
• Serve as the back-up to the Supervisor to communicate contact during hospital emergencies,e communication.
• Document and audit emergency calls and code activations for compliance and quality improvement.
• Answer and direct incoming calls to the appropriate departments or personnel in a timely and courteous manner.
• Respond to general inquiries about hospital services, departments, visiting hours, and directions.
• Provide support for internal communication during emergency codes or announcements.
• Log and relay messages accurately, maintaining confidentiality and professionalism.
• Collaborate with security and clinical teams for rapid coordination in urgent situations.
• Operate hospital telecommunications counsel, paging systems, and emergency communication protocols.
• Monitor communication systems and report technical issues to IT or facilities as needed.
• Update and maintain internal directories and on-call rosters.
• Compile data on critical calls, productivity, and service quality to optimize communication center efficiency.

Skills

Supervisory experience

Healthcare communications experience

Telephone operator experience

Communication skills

Education

High school diploma

Job description

Communications Operator Lead

Req #: 0000262916

Category: Clerical / Administrative

Status: Full-Time

Shift: Day

Facility: RWJ Hamilton

Department: IT&S Telecommunications

Pay Range: $18.56 - $22.27 per hour

Location: One Hamilton Health Place, Hamilton, NJ 08619

Job Title: Communications Operator Lead

Location: RWJUH Hamilton Hospital

Department Name: IT&S Telecommunications

Req #: 0000262916

Status: Hourly

Shift: Day

Pay Range: $18.56 - $22.27 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Communications Coordinator is a leadership role responsible for overseeing the day-to-day operations of the hospital s telecommunications and emergency communications systems,

This individual assists the Supervisor in managing a team of Communications Specialists and ensures seamless, timely, and accurate internal and external communication throughout the hospital.

Qualifications:

Required:

• High school diploma
• Minimum 3- 5 years of experience in a hospital or healthcare communications setting
• At least 1- 2 years of supervisory or team lead experience required
• Proven experience as a telephone operator, receptionist, or communications role, preferably in a healthcare setting,

Preferred:

• Familiarity with medical terminology

Scheduling Requirements:

• Full Time
• Day

Job Responsibilities:

• Lead, schedule, and supervise the daily activities of communications staff
• Participate in the training of new communication specialists
• Monitor staff performance, provide coaching and feedback, and conduct evaluations
• Develop and maintain training programs for new and existing staff
• Assist staff with complex, difficult or high priority calls, if needed
• Ensure all incoming and outgoing calls are handled efficiently, courteously, and in accordance with RWJBH policy and procedures
• Oversee the overhead paging system and ensure accurate, timely delivery of messages, overhead announcements, and alerts
• Maintain and regularly update staff directories, department contacts, and on-call schedules
• Monitor call logs and reports to ensure performance metrics and quality standards are met
• Ensure all staff are trained and competent in emergency code procedures (e.g,Medical, Facility and Security Alerts)
• Serve as the back-up to the Supervisor to communicate contact during hospital emergencies,e communication
• Document and audit emergency calls and code activations for compliance and quality improvement
• Answer and direct incoming calls to the appropriate departments or personnel in a timely and courteous manner
• Respond to general inquiries about hospital services, departments, visiting hours, and directions
• Provide support for internal communication during emergency codes or announcements
• Log and relay messages accurately, maintaining confidentiality and professionalism
• Collaborate with security and clinical teams for rapid coordination in urgent situations
• Operate hospital telecommunications counsel, paging systems, and emergency communication protocols
• Monitor communication systems and report technical issues to IT or facilities as needed,
• Update and maintain internal directories and on-call rosters
• Compile data on critical calls, productivity, and service quality to optimize communication center efficiency

Benefits and Perks :

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer