Communications Page Operator

UCLA Outpatient Clinics; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

UCLA Outpatient Clinics is hiring a dedicated individual for a dynamic role as the first point of contact in a healthcare setting. Responsibilities include managing incoming calls, providing detailed information, and handling emergency responses in a fast-paced environment. Candidates should possess strong communication skills and the ability to multitask effectively, ensuring superior patient support.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Experience in a hospital or call center environment is a plus.
• Knowledge of emergency procedures is preferred.

Responsibilities

• Answer and redirect incoming calls to appropriate medical centers.
• Provide accurate information to callers and process emergency calls.
• Monitor and dispatch emergency personnel during hospital incidents.

Skills

Communication

Customer Service

Multitasking

Calm under Pressure

Job description

Description

Are you looking for a dynamic role where you can make a meaningful impact in a healthcare setting? We are seeking a dedicated and detail-oriented individual to serve as the first point of contact for incoming calls to our medical center.

Key Responsibilities:

• Professionally answer and redirect incoming calls to the appropriate medical centers.
• Provide accurate and timely information to callers, including patient details, departmental contacts, and on-call schedules.
• Process both routine and emergency calls with efficiency and urgency.
• Monitor, triage, activate, and dispatch emergency personnel in response to hospital emergencies and disasters.
• Oversee and report incidents related to emergency alarm systems and elevator malfunctions.
• Ensure adherence to all customer service initiatives, departmental policies, and hospital protocols, including operational, technical, and emergency procedures.

Qualifications & Skills:

• Strong communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Experience in a hospital or call center environment is a plus.
• Knowledge of emergency procedures is preferred.

Join our team and play a vital role in delivering essential support and coordination in a fast-paced healthcare setting!

This position works weekends and University Holidays. Training Hours (est 4-5 months) 1130 - 2000 Sun - Thursday.

Regular Hours: Monday, Thursday, Friday & Saturday 1330 – 2200. Sunday 0800 – 1630

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $25.6 - $36.33 hourly.