Communications Page Operator

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a prestigious healthcare institution as a Call Center Operator, serving as the first contact for incoming calls. This dynamic role involves handling emergency and routine communications, ensuring adherence to protocols, and providing vital information. If you thrive in fast-paced environments and embody strong customer service skills, this opportunity is for you!

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Experience in a hospital or call center environment is a plus.

Responsibilities

• Answer and redirect incoming calls to medical centers.
• Process routine and emergency calls efficiently.
• Monitor and dispatch emergency personnel.

Skills

Communication

Customer Service

Ability to Multitask

Calm Under Pressure

Job description

Description

Are you looking for a dynamic role where you can make a meaningful impact in a healthcare setting? We are seeking a dedicated and detail-oriented individual to serve as the first point of contact for incoming calls to our medical center.

Key Responsibilities:

• Professionally answer and redirect incoming calls to the appropriate medical centers.
• Provide accurate and timely information to callers, including patient details, departmental contacts, and on-call schedules.
• Process both routine and emergency calls with efficiency and urgency.
• Monitor, triage, activate, and dispatch emergency personnel in response to hospital emergencies and disasters.
• Oversee and report incidents related to emergency alarm systems and elevator malfunctions.
• Ensure adherence to all customer service initiatives, departmental policies, and hospital protocols, including operational, technical, and emergency procedures.

Qualifications & Skills:

• Strong communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Experience in a hospital or call center environment is a plus.
• Knowledge of emergency procedures is preferred.

Join our team and play a vital role in delivering essential support and coordination in a fast-paced healthcare setting!

This position works weekends and university holidays. Training hours (estimated 4-5 months): 1130 - 2000, Sunday - Thursday.

Regular hours: Monday, Thursday, Friday & Saturday 1330 - 2200; Sunday 0800 - 1630.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $25.60 - $36.33 hourly.