Communications Operator

CommonSpirit Health; London (KY); On-site; USD 22,000 - 33,000; Full time

Job summary

Saint Joseph London, a 150-bed regional hospital, is part of CommonSpirit Health. We seek a Communications Professional to be a central voice, delivering timely, clear information and engaging stakeholders across channels.

You will manage switchboard duties, draft content, support campaigns, and monitor messaging effectiveness to enhance reach and consistency with our brand.

Qualifications

• High school diploma or GED required at hire.
• Experience in hospital switchboard is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Operate switchboard: handle calls, paging physicians and staff, and forward messages.
• Authorize long distance calls per procedures.
• Respond to emergency signals and announce hospital codes as required.
• Make daily announcements according to standard procedures.
• Maintain on-call listings and coordinate locating teams for emergencies.

Skills

Communication

Education

High School Diploma

GED

Job description

Job Summary and Responsibilities

As a Communications Professional, you will be a dynamic, essential voice, ensuring clear, consistent, and compelling communication across all channels to engage stakeholders and uphold our brand.

Every day, you will execute vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. You'll also contribute to strategy by monitoring effectiveness and supporting campaigns to enhance messaging and reach.

To be successful in this role, you will possess exceptional written/verbal communication, technical proficiency with tools, meticulous attention to detail, adaptability, and proactivity, ensuring impactful connections with diverse audiences.

• Performs all duties related to switchboard activity, i.e. completing incoming calls, paging physicians and hospital personnel, and forwarding messages. Authorizes long distance telephone calls in accordance with established procedures.
• Responds quickly and accurately to incoming emergency signals and requests for announcing Hospital distress codes. Responsible for knowing appropriate procedures related to emergency situations.
• Responsible for making necessary announcements daily in accordance with standard procedures.
• Maintains current “on call” listing and places calls to locate teams needed for emergencies.
• Responsible for distribution of replacement pagers and batteries and contacting appropriate parties concerning pager malfunctions.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• None, upon hire

Preferred

• Work in a hospital setting and
• Six months to one year switchboard operator experience

Where You'll Work

Welcome to Saint Joseph London, a 150-bed regional hospital founded in 1926. Located on a 52 acre healing environment, Saint Joseph London offers private patient rooms that overlook a small lake and healing garden and has been recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).

CHI Health Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.