Telecommunications Operator

Saint Anthony Hospital; Chicago (IL); Presencial; USD 23.000 - 31.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement match

Free parking

Life insurance

Technology campus

Career growth

Meaningful work

Stroke Center

Descripción de la vacante

Saint Anthony Hospital in Chicago, IL seeks a Telecommunication Operator for part-time, evening/night rotating shifts. You will manage a computerized telephone network, answer calls, monitor alarms, and support staff with information and emergencies.

Requirements include 1–3 years experience, excellent English and Spanish communication, basic MS Word/Excel, and strong customer service skills. Prior hospital call center experience is preferred; training will be provided.

Formación

• 1–3 years of experience in a similar telecom/call center role.
• Ability to communicate effectively in English and Spanish.
• Basic computer skills and familiarity with MS Word/Excel.
• Strong customer service and multitasking abilities.

Responsabilidades

• Handle telephone communications on a computerized network and respond to calls promptly.
• Maintain logs and on-call schedules; report telecom discrepancies.
• Monitor alarms and support emergency response procedures.
• Assist with screen maintenance and online information systems.
• Train new staff and cross-train existing team members.
• Manage alternate pager transactions and assist in department projects.

Conocimientos

English proficiency

Spanish proficiency

Customer service

Multitasking

Herramientas

Microsoft Word

Excel

Descripción del empleo

Saint Anthony Hospital · Telecommunications

Chicago , IL

Part Time , Rotating Shifts

Posted 10/23/2026

Position Title: Telecommunication Operator
Part Time
Evening/Night RotatingShift
Compensation: $17.05hr - $22.19hr
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and comparisons to colleagues in similar roles.

Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.

As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state‑of‑the‑art hospital to serve as an anchor to the Focal Point Community Campus. Learn more atfocalpointchicago.org

Position Summary

To provide communications by way of a computerized telephone network including various automated systems for Saint Anthony Hospital and its affiliates. To communicate and safeguard pertinent confidential information in a professional manner. To implement procedures designed for immediate responses to alarms, disasters and emergency situations.

Responsibilities

1. Facilitate telephone communications, including managing all telephone calls in a professional customer service style, and answering all calls by the third ring. Using other integrated PC-based systems.

2. Maintains daily logs/records assigned by the Manager for on-call schedules, emergencies, and pagers as well as reporting all telecom system discrepancies to the department manager.

3. Monitors alarms and implements the proper functions designed for emergency responses in a prompt manner as described in department policies and procedures.

5. Perform and support screen maintenance for Administrative and Medical Staff, information on an online system.

6. Aid in training new employees and cross-train existing staff members in relation tocommunicating correctproper information to support the online database.

7. Perform alternate pager transactions as needed. Maintains and provides system administration as authorized for the automated systems and related database. During downtime, be able to aid in other departmental projects and maintenance as needed.

Marginal Functions:

Performs both essential and marginal job functions in a safe manner as named by Saint Anthony Hospital and the respective department while adhering to the Hospital’s confidentiality norms and standards. Actively and consistently shows the core values of Saint Anthony Hospital in all interactions with others.

Assumes responsibility for knowing and keeping established hospital and departmental goals, policies/procedures including general sanitation, safety, environmental and infection control standards.

Participate in performance activities including problem identification, data collection, solution choice, implementation and evaluation. Also, aids in the care and maintenance of departmental equipment and supplies as appropriate.

Participate in staff meetings and other services, meetings or committees as needed.

Keeps current with Saint Anthony Hospital activities by reading memos and incorporating information into daily work practice and endorsement of the shifts that follow.

Work Experience:

One to three years of experience.

Position Qualifications:

Ability to demonstrate written and verbal communication skills in English and Spanish.

Basic computer knowledge (Microsoft Word/Excel).

Excellent communication and customer service skills.

Ability to handle high volumes of incoming calls.

Previous experience as an operator preferred.

Ability to type 30 wpm preferred.

Able to switch between multiple priorities effectively (multitasking).

Previous Hospital Call Center experience preferred.

Work with others collaboratively, cooperatively and in the spirit of teamwork.

• Comprehensive Health Insurance Plans (Medical, Dental, Vision)
  **Coverage begins on new hires on the first day**
• Employer matching retirement plans
• Free parking
• Basic & Supplemental Life Insurance/Accidental Death & Dismemberment Insurance
• Community Hospital with Modern Technology: Work in an environment that blends advanced tools with a mission‑driven, community‑focused approach.
• Innovative Environment: Be part of a soon‑to‑come transformation as we transition into a new, next‑generation healthcare campus.
• Collaborative Culture: Join a close‑knit team that values communication, teamwork, and mutual support.
• Professional Growth: Build your skills in an organization that invests in its people and encourages continuous development.
• Meaningful Work: Serve a diverse patient population and make a real impact on their health journey.
• Recognition: We are a certified Primary Stroke Center and a respected teaching hospital shaping the next generation of healthcare professionals.

EQUAL OPPORTUNITY

Saint Anthony Hospital is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status;sexual orientation, or any other protected status.