Communications Operator

NKC Health; Kansas City (MO); Hybrid; USD 32,000 - 42,000; Full time

Job summary

North Kansas City Hospital is seeking a versatile communications support professional to assist the Communications office and Mailroom in a high-volume hospital environment. The role involves monitoring alarms, answering the switchboard, and ensuring timely paging of overhead announcements.

Candidates should be prepared to work within a 24/7 hospital setting, with a preference for those with high school diplomas or equivalent and experience with rapid response to urgent needs.

Qualifications

• Ability to respond quickly to urgent needs while monitoring multiple programs.
• Effective written, verbal communication, and interpersonal skills.
• Analytical and problem-solving skills.
• Available to work within 24/7 hospital setting.

Responsibilities

• Support Communications office, Mailroom, and hospital operations as directed by supervisor.
• Monitor and respond to hospital alarms and emergency situations.
• Answer switchboard and paging overhead announcements.
• Adhere to hospital emergency codes and procedures.

Skills

Urgent response

Communication

Analytical thinking

24/7 availability

Education

High school diploma or equivalent

Job description

Summary

GREAT Happens Here! Come work for North Kansas City Hospital, where you can be a part of something GREAT!

Responsibilities

• Under the direction of the Communications Department Supervisor, demonstrates operational effectiveness regarding daily processes required to support the Communications office, Mailroom, and overall hospital functions.
• Complete and accurate handling of all emergency situations, through monitoring hospital alarms.
• Answering the switchboard and paging overhead announcements.
• Awareness and implementation of policy and procedure of all hospital emergency codes.

Experience

• Experience with high volume attendant console systems-Preferred
• Experience with high speed mail equipment- Preferred

Special Skills

• Ability to respond quickly to urgent needs while monitoring multiple programs.
• Effective written, verbal communication, and interpersonal skills.
• Analytical and problem-solving skills.
• Available to work within 24/7 hospital setting.

Other

May be cross-trained to work both mailroom(which requires extensive walking and excellent memorization skills) and Communications responsibilities (which requires the ability to sit for extended periods of time responding quickly to urgent needs while monitoring multiple programs).

Education

High School or Equivalent- Preferred