Communications Operator

NKC Health; North Kansas City (MO); On-site; USD 22,000 - 33,000; Full time

Job summary

North Kansas City Hospital is seeking a Communications/Mailroom Liaison to support daily hospital operations. Under supervision, you will manage high-volume attendant console systems, monitor alarms, and respond to urgent needs in a 24/7 setting.

Your role includes answering the switchboard, paging overhead, and ensuring policy adherence for emergency codes, with attention to accuracy and timeliness.

Qualifications

• Ability to respond quickly to urgent needs while monitoring multiple programs.
• Effective written, verbal communication, and interpersonal skills.
• Analytical and problem-solving skills.
• Available to work within 24/7 hospital setting.
• Experience with high volume attendant console systems - Preferred.
• Experience with high speed mail equipment - Preferred.

Responsibilities

• Support Communications office, Mailroom, and hospital operations.
• Handle emergency situations via hospital alarms.
• Answer switchboard and paging overhead announcements.
• Implement hospital emergency code policies and procedures.

Skills

Urgent response

Written communication

Verbal communication

Interpersonal skills

Analytical thinking

24/7 availability

Education

High School Diploma or GED

Tools

Attendant console systems

High-speed mail equipment

Job description

GREAT Happens Here! Come work for North Kansas City Hospital, where you can be a part of something GREAT!

Responsibilities

• Under the direction of the Communications Department Supervisor, demonstrates operational effectiveness regarding daily processes required to support the Communications office, Mailroom, and overall hospital functions.


• Complete and accurate handling of all emergency situations, through monitoring hospital alarms.


• Answering the switchboard and paging overhead announcements.


• Awareness and implementation of policy and procedure of all hospital emergency codes.

Experience

• Experience with high volume attendant console systems-Preferred


• Experience with high speed mail equipment- Preferred

Special Skills

• Ability to respond quickly to urgent needs while monitoring multiple programs.


• Effective written, verbal communication, and interpersonal skills.


• Analytical and problem-solving skills.


• Available to work within 24/7 hospital setting.

Other:

May be cross-trained to work both mailroom(which requires extensive walking and excellent memorization skills) and Communications responsibilities (which requires the ability to sit for extended periods of time responding quickly to urgent needs while monitoring multiple programs).

EDUCATION:

High School or Equivalent- Preferred