Communications Operator

CommonSpirit Health; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

CommonSpirit Health in Tennessee seeks a Communications Professional to serve as a dynamic voice, ensuring clear, consistent messaging across channels and engaging stakeholders. You will draft content, manage platforms, and support campaigns to enhance messaging and reach while upholding our brand.

You will collaborate with teams, monitor effectiveness, and contribute to strategy, while adapting to 24/7 operations and varied shifts to meet organizational needs.

Qualifications

• High School Diploma required at hire.
• Strong written and verbal communication skills.
• Proficiency with computer systems and basic medical knowledge is helpful.

Responsibilities

• Demonstrate outstanding communication and teamwork.
• Familiar with health system programs, procedures, and services.
• Handle basic medical information and computer tasks.
• Answer phones after hours for 100+ physician offices and route messages appropriately.
• Multitask by talking, typing, and listening simultaneously.
• Support the department's 24/7 operations, including weekends and holidays.

Skills

Excellent written and verbal comms

Team player

Multitasking

Health system familiarity

Education

High School Diploma

Job description

Job Summary and Responsibilities

As a Communications Professional, you will be a dynamic, essential voice, ensuring clear, consistent, and compelling communication across all channels to engage stakeholders and uphold our brand.
Every day, you will execute vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. You'll also contribute to strategy by monitoring effectiveness and supporting campaigns to enhance messaging and reach.
To be successful in this role, you will possess exceptional written/verbal communication, technical proficiency with tools, meticulous attention to detail, adaptability, and proactivity, ensuring impactful connections with diverse audiences.

• The operator must have outstanding communications skills and be a team player.
• They must be familiar with health system programs, procedures and services and answer any questions that may be asked.
• Computer skills and basic medical knowledge are essential to this position.
• Other responsibilities include answering the phones after hours and at lunchtime for more than 100 physician offices, taking messages for them, the hospital, PTs and route them appropriately depending on the urgency of the call.
• The operator must be able to multitask. They have to talk, key it in and listen all at the same time.
• This department operates 24/7 and all holidays. The operators will work shifts as needed including weekends, 2nd and 3rd shifts and holidays.

Job Requirements

Required:

• High School Graduate General Studies, upon hire

Where You'll Work

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.