Mercy Neighborhood Ministry

Bon Secours Mercy Health; Cincinnati (OH); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

403(b) with employer contributions

Health, dental, vision coverage

Paid time off and family leave

Résumé du poste

Bon Secours Mercy Health is seeking a Telecommunications Operator to manage high-volume calls, pages, and emergency announcements across the hospital. You will coordinate with on-call teams, handle language interpretation requests, and maintain paging systems and alarm notifications in line with site protocols.

The role requires a high school diploma or equivalent and preferred experience in hospital telecommunications or medical terminology.

Qualifications

• High School diploma or equivalent is required.
• Prior telecommunications, medical terminology, hospital medical office experience preferred.

Responsabilités

• Answer and route calls promptly and courteously, including patient information handling.
• Coordinate on-call teams and document calls and outcomes according to site protocol.
• Monitor alarms and emergency communications; notify appropriate personnel.
• Assist with directory updates and orders for language line requests when needed.

Connaissances

multitasking

oral communication

problem solving

medical terminology

Formation

High School diploma or equivalent

Description du poste

Job Description

Summary of Primary Function/General Purpose of Position

The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. Responsibilities include contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.

Essential Job Functions

• Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. Coordinates language and sign language interpretation requests by callers. Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner. Maintains pagers, (site specific). Utilizes paging system, two way radio and portable phones as needed. When requested, contacts On Call Teams/Personnel and documents according to site specific protocol. Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications. Responds accordingly to Emergency codes and site specific policies. Records all shift occurrences and fulfills documentation requirements per site policies/protocol. May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
• Coordinates calls for "On call Teams" Documents calls including name and time of call, tracks and follows outcome of each request. Notifies appropriate personnel of response status.
• Monitors and responds to alarm, security systems. Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call/response details.
• Determines need for outside operator assistance and connects all callers as appropriate. Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours. Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel.
• Requirements:
• High School diploma or equivalent
• Prior telecommunications, medical terminology, hospital medical office experience preferred

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being–personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi ...