COMMUNICATIONS OFFICER

Highlandcoso; Kentucky; On-site; USD 38,000 - 48,000; Full time

Job summary

The Highland County Sheriff’s Office is seeking a Communications Officer to perform dispatch duties for 911, fire/EMS, and law enforcement. You will handle public inquiries, monitor radio traffic, and coordinate responses to incidents and emergencies.

This position is a civil service role under state requirements with responsibilities to operate LEADS/CAD systems and maintain accurate records. A High School diploma, LEADS certification, and a valid Ohio driver’s license are required.

Qualifications

• High school diploma or equivalent required; LEADS certification preferred.
• Knowledge of emergency dispatch procedures and public safety operations.
• Ability to operate multiple communication systems under pressure.
• Strong written and verbal English communication skills.

Responsibilities

• Performs dispatcher duties for 911, fire/EMS and law enforcement responses.
• Handles walk-in complaints and public inquiries related to crime reporting.
• Operates radio, CAD, LEADS and auxiliary aids for hearing-impaired patrons.
• Maintains records, monitors radio traffic, and coordinates with other agencies.

Skills

Law Enforcement procedures

State and local laws

Public relations

Basic computer skills

Reading and writing English

High-stress handling

Education

High School Degree, GED, or equivalent

LEADS Certification

Valid Ohio Driver's License

Tools

Power 911/CAD System

LEADS System

Radio/teletype operations

Job description

Non-commissioned officer appointed by the Highland County Sheriff as a Communications Officer and is a classified civil servant (0. A. C. 123:1-5) to carry out the duties and policy of the Sheriff's Office as a dispatcher, and carry out the lawful duty or order of the Sheriff or appointed Supervisor.

JOB DUTIES

Performs duties of a dispatcher; Handles walk‑in complaints and telephone calls from the general public that relate to crime reporting, complaints, and providing general law enforcement information; Operates the 911 Emergency System handling emergency calls for Fire/EMS and/or Law Enforcement response; Operates Law Enforcement Radio, Power 911/CAD System, and LEADS equipment; Operates Auxiliary Aids and Service System for the hearing impaired; Monitors and documents daily Sheriff's Office's operations and radio traffic; Communicates with other agencies through the use of teletypes, as well as the radio communications system.

Monitors the R. U. 0. K. System; Records information pertaining to security checks and vacation home watches and disseminates this information to the Patrol Division; Enters, validates, and removes warrant, C. P. 0. and T. P. 0 information into the LEADS System; Receives and forwards complaints to the Dog Warden Division; Manages traffic and offense report numbering system; Perform miscellaneous duties assigned by supervisors to facilitate operational efficiency of the department, and carries out the lawful duties of the Highland County Sheriff's Office.

The duties and tasks listed above as essential functions of the position are not exhaustive and may be supplemented as deemed necessary.

SUPERVISION

None

ESSENTIAL ABILITIES FOR POSITION

The following abilities are considered appropriate for the essential functions of the position of Communications Officer and may or may not require a reasonable accommodation:

• Ability to receive auditory information,
• input auditory information,
• read, express a word or thought,
• receive visual information,
• write,
• dexterity to operate equipment,
• perform required cognitive tasks, and physical strength to handle daily office manual requirements.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Law Enforcement procedures and methods;
• State and local laws;
• Departmental policies and regulations;
• Law Enforcement Safety Procedures;
• Public relations;
• Standard court procedures;
• Average computer software and Windows program usage;
• Auxiliary Aids and Service System Equipment;
• Fire/EMS Dispatch procedures;
• 911 Emergency System;
• Proper usage of the English Language both in oral and written form;
• Basic mathematical principles.

Skill in:

• Proper and effective use of office equipment;
• Basic computer, ,Windows and software applications;
• Basic typing skills;
• LEADS operation and security procedures;
• Verbal communications and the ability to effectively read and write.

Ability to:

• Demonstrate good observation skills;
• React with sound judgment;
• Exhibit good physical condition and emotional stability;
• Deal with persons with tact and courtesy, as well as a necessary degree of firmness;
• Communicate effectively in both oral and written form;
• Promote good relations with the general public;
• Maintain accurate records and documentation;
• Identify problems and situations;
• Analyze situations, establish facts, and propose solutions;
• Speak and write effectively;
• Add, subtract, multiply, and divide whole numbers.

Basic Required Qualifications:

• High School Degree, GED, or equivalent,
• LEADS Certification;
• Valid Ohio Driver's License;
• An appropriate education, coursework, or experience to demonstrate required knowledge, skills, and abilities.

Special Qualifications/Duties:

We are an Equal Opportunity Employer

The Highland County Sheriff's Office is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic infonnation, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation.