Communications - Manager / Director

FISD; Washington (District of Columbia); On-site; USD 71,000 - 122,000; Full time

Job summary

An established industry player is seeking a Communications Manager or Director to lead and optimize communications across global markets. This role involves shaping member interactions through newsletters, social media, and strategic campaigns, ensuring a strong digital presence. The ideal candidate will have substantial experience in managing communications functions and a deep understanding of best practices. Join a dynamic team that values innovation and collaboration, and help elevate the member experience while contributing to the growth of a vibrant community in the financial information sector.

Benefits

Competitive Salary & Growth Potential

Paid Holidays

401(k) Retirement Savings Plan

Qualifications

• Experience in managing communications functions and projects.
• Ability to manage multiple tasks and stakeholders effectively.
• Deep knowledge of communication best practices.

Responsibilities

• Enhance FISD’s social media presence through platforms like LinkedIn.
• Manage mass email programs for events and member notices.
• Ensure quality and reliability of communications to members.

Skills

CRM experience (Dynamix, Salesforce)

CMS experience (e.g., WordPress)

Social Media strategy and scheduling

Graphics experience (e.g., Canva, Adobe Suite)

Video editing experience

SurveyMonkey experience

Exceptional organizational skills

Oral and written communication skills

Education

Undergraduate degree

5+ years business experience

8+ years for Director level

Tools

Microsoft Office

Hootsuite

Buffer

Hubspot

Job description

ORGANIZATION: Software & Information Industry Association (SIIA)

POSITION TITLE: FISD Communications - Manager / Director

DURATION: Full Time

SALARY: Manager:$71,000-$106,000

Director:$80,000-$122.000

Overview:

The Organization.

FISD is the global forum of the financial information industry and a division of the Software & Information Industry Association (SIIA). With 300 member firms — from global exchanges to cutting-edge fintech startups — we serve as the preeminent association connecting the people, technology, and standards behind market data and produce the biennial World Financial Information Conference (WFIC), the premiere global market data conference.

We are seeking a Communications Manager or Director , depending on experience, to lead and optimize FISD’s communications across global markets. You’ll shape how our members hear from us — through newsletters, event promotion, social media, and strategic campaigns — and help ensure our digital presence reflects the strength of our worldwide community.

Function

Reporting to the Senior Vice President, FISD, the Communications Professional is responsible for ensuring the quality, completeness, and reliable delivery of communications to FISD’s global membership.The Professional manages communications across a variety of media and contributes to the data quality of the FISD contact database. The successful candidate may be hired at a Manager or Director based on the following general criteria:

• Director level: Broad responsibility to optimize FISD’s messaging and branding across its communication channels, activities and conferences.The Director identifies needs and opportunities and addresses them. Deep knowledge of communication best practices and experience dealing with senior leadership and important external clients. Ability to design and implement projects or campaigns with limited oversight.Demonstrated ability to strategically improve the FISD-member experience through their ideas and expertise.
• Manager level: Substantial experience implementing and managing communications functions, projects, and campaigns with strong tactical expertise that can be deployed with strategic direction.

Duties and Responsibilities:

Communication

·Enhance FISD’s social media presence through media like LinkedIn

·Manage mass email programs for FISD events and other member notices

· Manage and produce the Monthly Newsletter and Monthly Calendar communications

·Develop communication materials and event graphics for FISD events

·Grow FISD revenue streams through development of promotional communications

• Report on KPIs and distill trends to program managers
• Oversee programs to maximize deliverability of FISD communications
• Provide strategic recommendations on FISD communication and social media activities
• Monitor and evaluate communication media and tools (e.g., event apps, CMS, graphics tools, etc.) to identify opportunities to improve FISD’s performance
• Develop FISD interest groups and manage development of activities and content for such groups.

Database Management

• Contribute to overall Division database management standards and practices
• Identify data quality needs and address by developing and executing data quality projects
• Update Division member accounts and contacts as needed

Website Management

· Participate in creation and maintenance of the FISD website and update of program pages for FISD events globally

• Enhance web presence in line with best SEO, UX and ADA practices

Event Support

• Ensure that all online materials related to each event are useful, accurate, and up-to-date
• Manage pre- and post-event communications and documents – slides, agenda, posting of speakers’ slides to web site
• Handle integration of sponsor materials and branding
• Manage selection, onboarding, and operation of conference apps
• Develop, distribute, and analyze program evaluations
• Support FISD events onsite as needed
• Competitive Salary & Growth Potential
• Paid Holidays
• 401(k) Retirement Savings Plan
• Undergraduate degree and/or least five years business experience (eight years for Director)
• Ability to manage multiple tasks and stakeholders, solve problems and schedule work effectively
• Microsoft Office
• Exceptional organizational, oral and written communication skills
• Regular travel domestically and internationally

The ideal candidate, especially for Director will have:

• CRM experience (Dynamix, Salesforce)
• CMS experience (e.g., WordPress)
• Experience with a Social Media strategy and scheduling system (e.g., Hootsuite, Later.com Buffer or Hubspot)
• Graphics experience (e.g., Canva and/or Adobe Suite)
• Deep familiarity with social media platforms and LinkedIn
• Video editing experience
• SurveyMonkey experience

What We Love About You:

• You are thoughtful, energetic, innovative, results-oriented and a resourceful self-starter.
• You have a tenacious work ethic, dedicated to exceeding expectations.
• You have a “customer first” mindset and are obsessive about building and maximizing value for our members.
• You are collaborative and accountable, and committed to integrity.
• You embrace the diverse perspectives of all people and honor them with dignity and respect.
• You find time to laugh and strive to “make people’s day” in all your interactions.

Please submit a resume and salary requirements to [e-mail] with “FISD Communications Professional” in the subject line.

SIIA believes a diversity of voices leads to better outcomes for our members, our employees, our products and our communities. We are proudly committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, political persuasion or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Information Services

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