Communications Lead

Lancesoft; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Lancesoft is seeking a Divisional Communications Lead for Client Technology's CDRR in New York. The role translates complex cyber, data, risk, and resilience topics into clear messages for employees, senior leaders, and stakeholders, managing concept through distribution.

You will own day-to-day delivery, draft executive messages, newsletters, alerts, intranet content, and multi-week campaigns, while shaping communications strategy and governance in a fast-paced global environment.

Qualifications

• Exceptional writing, editing, and editorial judgment for executive communications.
• Ability to translate cyber, technology risk, and resilience topics into clear messaging.
• Experience managing end-to-end communications workflows with governance.
• Strong stakeholder management and collaboration across senior leaders and SMEs.
• Comfort with metrics, post-send reviews, and continuous improvement.

Responsibilities

• Lead strategy and planning for CDRR communications portfolio, calendars, and approvals.
• Own content lifecycle from intake to distribution across channels and formats.
• Draft executive messages, organizational announcements, and newsletters.
• Drive firmwide and technology communications, including threat awareness campaigns.
• Governance, templates, runbooks, and audit-ready approval trails.

Skills

Writing & editing

Tech translation

Brand & editorial standards

End-to-end execution

Stakeholder management

Global, matrixed environment

Discretion & judgment

Analytics & optimization

MS Office & AI tools

Regulated communications / risk

Tools

PowerPoint

Word

Outlook

Teams

OneNote

M365 Copilot

Job description

Communications Lead Location: New York, NY (Hybrid) Duration: 12 months Role Description Client Technology is seeking a Divisional Communications Lead to support Cyber, Data, Risk & Resilience (CDRR), a global Technology division operating at the intersection of cybersecurity, data, technology risk, fraud, and non-financial risk. This role is responsible for translating complex cyber, risk, resilience, and technology topics into clear, audience-appropriate communications that inform, engage, and influence employees, senior leaders, and key stakeholders across the Firm. This role reports to the CDRR Chief of Staff. This is a high-execution, content-heavy communications role. The successful candidate will not only help shape communications strategy but will also own the day-to-day delivery of communications from concept through distribution: drafting, editing, stakeholder review, approval routing, calendar management, channel execution, quality control, and post-send follow-up. The role supports a broad portfolio of communications including executive messages, organizational announcements, divisional newsletters, Firmwide and Technology-wide risk communications, cyber awareness content, employee engagement campaigns, Open Forum / town hall communications, intranet content management, and major multi-week internal threat awareness campaigns.

Key Responsibilities

• Communications Strategy & Planning Lead planning and execution of CDRR’s communications portfolio, translating divisional priorities into audience strategy, messaging, channels, timing, and approvals aligned with Technology-wide and Corporate Communications standards. Maintain a forward-looking calendar and editorial cadence across newsletters, executive communications, campaigns, Open Forums, and risk/cyber awareness content, managing multiple concurrent workstreams at varying lifecycle stages. Maintain audit-ready approval trails, version control, and distribution records.
• Content Development & Editorial Production Own the full content lifecycle for assigned communications: intake, drafting, editing, factchecking, stakeholder review, approvals, quality control, distribution, and archiving. Draft and edit executive communications for CDRR senior leaders —organizational announcements, leadership memos, and sensitive or high-visibility messaging —partnering with Chiefs of Staff and SMEs to validate content. Produce a high volume of communications across formats —emails, newsletters, alerts, memos, intranet posts, and campaign copy —and own recurring newsletters such as “We Are CDRR,”the bi-monthly newsletter for the global divisional audience. Apply rigorous quality control —proofreading, link checks, distribution-list validation, sender verification —and drive review/approval workflows across CDRR leadership, Technology Communications, and Corporate Communications before any broad distribution.
• Campaign & Firmwide Communications Drive communications execution for major CDRR and Technology/Firmwide threat awareness initiatives, including building campaign plans, tracking dependencies, and coordinating Creative Services and other stakeholders through completion. Lead or support communications to CDRR, Technology-wide, or Firmwide audiences, including cyber/information security alerts and policy communications, partnering with SMEs to translate complex technical topics into clear, actionable messaging.
• Stakeholder Management & Governance Serve as the central coordination point across CDRR, Technology Communications, Corporate Communications, divisional leadership, and SMEs, supporting recurring forums to align messaging, manage cadence, and resolve competing priorities. Maintain editorial standards, templates, runbooks, and repositories to support consistent, repeatable execution, and ensure appropriate review, approval, and confidentiality handling across all communications.
• Employee Engagement & Events Support communications for the quarterly CDRR Open Forums and other engagement events —drafting and distributing invitations, agendas, and follow-ups, and coordinating logistics with event owners and CDRR leadership. Support communications governance for external recognition, awards, and other divisional management activities, coordinating submissions and related content with relevant stakeholders.
• Metrics, Continuous Improvement & Innovation Track readership, participation, and campaign performance to refine cadence, format, and channel strategy, conducting post-send/post-campaign reviews to improve future communications. Identify and implement AI, automation, and agent-based tools to improve communications workflows, partnering with Technology teams to pilot and scale solutions that enhance productivity and consistency.

Skills Required

• Exceptional writing, editing, and editorial judgment —able to draft polished executive communications, newsletters, alerts, and campaign copy, and to identify the right message, audience, tone, and channel under time pressure.
• Ability to translate technical cyber, technology risk, data, fraud, and resilience topics into clear, actionable messaging for audiences with varying levels of technical fluency.
• Strong command of brand and editorial standards, adapting voice and tone by audience while safeguarding consistency with Firm, Technology, and CDRR identity guidelines.
• Strong execution discipline and process management, owning communications end-to-end —intake, drafting, approvals, distribution, archiving, and follow-up —with high attention to detail, including proofreading, factchecking, and link/sender validation.
• Excellent stakeholder management and collaboration skills, including the ability to coordinate and build trust across senior leaders, SMEs, Technology and Firmwide communications functions, and global partners.
• Experience operating in a fast-paced, matrixed, global environment, managing competing priorities and shifting timelines across multiple active deliverables.
• Ability to work with discretion and sound judgment, particularly when handling sensitive organizational, regulatory, cyber, risk, or leadership communications.
• Comfort with metrics and continuous improvement, including the ability to interpret engagement data and channel performance to refine future communications.
• Proficiency with Microsoft Office and collaboration tools, including M365 Copilot, PowerPoint, Word, Outlook, Teams, OneNote, and related content-management platforms;comfort working with AI and agent-based tools used across existing divisional workflows.
• Experience with internal, executive, or change communications in a large, complex organization;financial services, Technology, cybersecurity, risk, regulatory, or other highly controlled environment experience preferred.