Communications Dispatcher

Liberty; Lynchburg, Northern (VA, KY); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty is seeking a Communications Dispatcher in Lynchburg, VA to support the Emergency Management & Community Engagement team. The role requires operating a multi-channel radio system, handling emergency and non-emergency calls, and using a CAD system to manage data and logs.

Candidates should have first aid and CPR certifications, be at least 21, and able to pass background checks. The job is onsite, full-time, with competitive pay and benefits including health insurance and tuition

Qualifications

• Must be at least 21 years old and have current first aid and CPR certifications.
• Experience as a dispatcher is preferred.
• Ability to enter and verify information accurately in high-stress situations.

Responsibilities

• Answer emergency and non-emergency calls on a multi-line telephone system.
• Enter and retrieve information through a CAD terminal.
• Coordinate response services and utilize VCIN/NLETS for information sharing.
• Maintain accurate radio and telephone logs and records.
• Operate a multi-channel radio system and a computer aided dispatch terminal.

Skills

Emergency communications

Clear verbal/written communication

Multitasking under stress

Team collaboration

Education

First aid and CPR certifications

Age 21+ minimum

Tools

CAD terminal

VCIN

NLETS

Job description

The Communications Dispatcher is a vital part of the Emergency Management & Community Engagement team. As a Communications Dispatcher, the successful candidate must operate a multi-channel radio system receiving and transmitting all information promptly, accurately and in a professional manner at all times. Further duties include but are not limited to: Answering emergency and non-emergency calls for service on a multi-line telephone system, Entering and retrieving information through a Computer Aided Dispatch System (CAD) terminal, Responding to inquiries and complaints and securing emergency assistance in a timely, efficient and professional manner, Contacting and requesting services of wreckers, emergency medical services, fire services and other law enforcement services as well as maintenance and University call out services, operating a computerized information network terminal, entering, and retrieving information through the Virginia Criminal Information Network (VCIN) and the National Law Enforcement Telecommunications System (NLETS) to be disseminated by radio and telephone. Files messages properly and maintains the proper logs and information as necessary.**Essential Functions and Responsibilities**1. The ability to think and speak clearly and concisely under stress.2. Keep abreast of the current laws related to law enforcement at the local, state and federal levels.3. Verify and enter information in all Liberty University Department call-out manuals.4. Make timely notifications or corrections of errors and obstacles in the use of the system.5. Knowledge of disaster protocol, research and planning.6. Knowledge of law enforcement, fire and emergency medical dispatch protocol.7. Operation of a multi-channel radio system.8. Operation of a multi-line telephone system.9. Operation of a computer aided dispatch terminal.10. Must keep accurate records of all radio transmissions and telephone calls.11. Must utilize VCIN and NLETS properly, efficiently and accurately.**Qualifications, Credentials, and Competencies**Must be at least 21 years old, have current first aid and CPR certifications, and industry knowledge in the field of Emergency Communications operations. Experience as a dispatcher is preferred. Must be able to complete certification as a dispatcher within 1 year of appointment. Must not have convictions for felonies or crimes of moral turpitude and be able to pass random drug testing to maintain employment. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly lift 10 or fewer pounds.**Time Type**Full time**Location**Onsite **Pay Range**Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure. The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.$20.00 - $26.44